Senior Engineer

🔥 58 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Caylent

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Private Equity Round on 2022-11

Consulting • Logistics • Marketing

Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using AWS. As a premier AWS consulting partner, Caylent specializes in DevOps-as-a-Service, IaaS, DevOps, SaaS, and various cloud technologies including Amazon Web Services and Google Cloud Platform. The company focuses on empowering organizations through technology to thrive in a software-defined world and drive innovation.

📋 Description

• Build AI-native self-service using Amazon Connect AI agents, Amazon Q in Connect, and Amazon Bedrock, including multi-agent orchestration and human escalation paths • Engineer prompts and tool-calling integrations at production scale • Implement barge-in handling, fallback, and error recovery for voice AI • Optimize inference cost and latency through model selection, prompt caching, and token budgeting • Diagnose AI agent performance using observability tooling and CloudWatch • Build conversational experiences with intent-based NLU, multilingual support, and SSML-tuned voice interactions • Build Amazon Connect contact flows integrating AI agents, Lambda business logic, Customer Profiles, and data-driven routing • Implement Amazon Connect Cases and Tasks solutions, SLA/TAT monitoring, approval workflows, and legacy case-system migrations • Configure Contact Lens for sentiment, summaries, category rules, and quality management • Implement routing, outbound campaigns, workforce-management integrations, analytics data lakes, and QuickSight dashboards • Support migrations from Avaya, Genesys, Cisco, Oracle, and Salesforce to Amazon Connect • Build Agent Workspace experiences using the Amazon Connect Streams API and CRM integrations • Build serverless, event-driven backends using AWS services • Develop accessible WCAG 2.1 AA-compliant components and support VPAT/Section 508 documentation • Author infrastructure as code with AWS CDK, CloudFormation, or Terraform • Build CI/CD pipelines and automated unit, E2E, API, and integration test suites • Plan phased production rollouts and write cutover runbooks • Instrument monitoring and alerting and participate in production incident triage • Apply least-privilege IAM, DevSecOps scanning, and encryption standards • Work directly with customer engineering teams through integrations, technical sessions, demos, and knowledge transfer • Contribute to architecture decisions, code reviews, engineering standards, mentoring, reusable practice assets, proof-of-concept demos, and presales estimates

🎯 Requirements

• 7+ years of hands-on software engineering experience, including 2+ years building on Amazon Connect or comparable CCaaS platforms at enterprise scale • Strong, current Amazon Connect skills: contact flows, routing, Cases and Tasks, Contact Lens, Customer Profiles, Streams API, and the Connect data/analytics stack • Hands-on experience with conversational and generative AI, Amazon Lex plus LLM-based development (Amazon Bedrock, Q in Connect, or equivalent), including prompt engineering and tool calling • Strong TypeScript/Node.js and Python; production React experience; solid AWS serverless engineering (Lambda, EventBridge, API Gateway, DynamoDB, Step Functions, Kinesis) • Infrastructure as code proficiency with AWS CDK or Terraform, including multi-account deployment patterns • Experience shipping and supporting production systems, testing discipline, observability instrumentation, and incident debugging across the full stack • Clear communication with customer-facing composure, able to demo your work, explain trade-offs, and run working sessions with client engineers • Current legal authorization to work in the country where this position is located; Caylent is not able to sponsor visa or work permit applications • Preferred: AWS certifications (Solutions Architect, Developer, or ML/Connect-relevant Specialty) • Preferred: Contact center migration experience (Avaya, Genesys, Cisco, Oracle, or Salesforce to Amazon Connect) • Preferred: Experience in regulated verticals: government/public sector (Section 508, FedRAMP), healthcare (HIPAA), or financial services • Preferred: Contact center operations fluency: WFM concepts, quality management, outbound compliance (TCPA), and CX KPIs • Preferred: Experience with AI observability or accessibility engineering • Preferred: Consulting or client-delivery background

🏖️ Benefits

• Medical Insurance for you and eligible dependents • 401k plan with company match up to 4% and immediate vesting • Competitive phantom equity • Company issued laptop • Dental and Vision insurance • Term Disability Insurance • Term Life Insurance • Flexible Spending Account • Equipment & Office Stipend • Annual stipend for Learning and Development • Unlimited Paid Time Off • 10 Paid Holidays

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