Customer Success Manager

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CDK Global

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1972

☁️ SaaS

🤖 Artificial Intelligence

Automotive • SaaS • Artificial Intelligence

CDK Global is a leading provider of dealership software solutions serving nearly 15,000 dealer locations across the globe. The company empowers automotive and heavy truck dealers with advanced tools and technology to enhance both sales and service operations. With over 50 years of experience, CDK Global offers a comprehensive suite of products including Dealer Management Systems, Customer Relationship Management software, Digital Retail solutions, and Finance & Insurance tools. The company focuses on creating seamless and integrated solutions to improve trust, streamline operations, and boost profits for its clients in the automotive and heavy truck sectors. CDK Global also emphasizes the utilization of artificial intelligence to transform the automotive retail experience by offering insights and intelligence through its unified solution portal.

📋 Description

• Comply with all CDK Global policies and procedures • Complete all required compliance tasks and acknowledge receipt • Meet or exceed all performance expectations • Travel up to 50% of the time • Drive up to 25% of the time • Manage issues and direct customers to appropriate support resources • Help customers define their strategy for CDK solutions: work with customers to ensure they understand CDK products and how to best use them to meet their individual needs and goals • Maintain established relationships with dealership leadership • Demonstrate expertise in CDK products, establishing a reputation as a trusted advisor • Assess dealership risk factors, identify risk mitigation strategies to ensure continued success of CDK applications and new opportunities for layered applications • Prepare client-specific reports and presentations aimed at educating and driving growth within the client organization • Identify opportunities and develop a plan to meet dealership staff training needs • Collaborate with Sales to become a key asset in growing CDK business with the client • Identify and successfully implement retention strategies for “at-risk” customers • Develop a productive working relationship with senior CSMs; provide occasional assistance to senior CSMs as needed • Solicit and listen to feedback • Use Totango to document conversations and value-added engagements with dealer partners.

🎯 Requirements

• High school diploma • Valid driver’s license / travel documentation (if applicable) • Minimum 4 years of experience in customer service, marketing, or sales • B2B or external sales or account management in a similar industry • Knowledge of CDK applications and familiarity with the automotive industry • Deep understanding of varied dealership operations or experience training dealership staff on software applications and processes • Experience with Salesforce • Strong sense of urgency • Strong communication skills with peers and customers, both verbal and written • Ability to work as a team member with minimal supervision • Time management and ability to complete tasks by set deadlines • Ability to travel to client sites • Proficiency in Canadian French preferred (desired qualification).

🏖️ Benefits

• 25% to 50% travel • Positive attitude toward work • Peer recognition