Senior Project Manager

Job not on LinkedIn

🕒 August 18

🍂 Massachusetts – Remote

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💵 $70k - $80k / year

⏰ Full Time

🟠 Senior

👷‍♀️ Project Manager

👻 Ghost score 18%

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Logo of CDP Community

CDP Community

51 - 200 employees

Founded 2011

💼 Consulting

📣 Marketing

🤝 Non-profit

Consulting • Marketing • Non-profit

CDP Community is a nonprofit partnership that helps public media stations increase fundraising through collaborative best practices, technology, and shared services. They develop and scale proven marketing and fundraising strategies via CDP Labs, provide CRM and marketing-automation platforms and reporting, and offer a full-service Member Services Bureau that handles transactional and analytic work so stations can focus on engagement and major-donor relationships.

📋 Description

• Lead end-to-end implementation and onboarding for high-value or complex clients, overseeing timelines and scope • Oversee program-level coordination across multiple workstreams and dependencies • Serve as the primary point of contact for clients and internal teams • Coordinate CRM, Data, Marketing, Digital, Support, and other internal workstreams • Facilitate client-facing status meetings, internal check-ins, and milestone reviews • Anticipate and resolve risks, issues, and cross-functional blockers • Guide clients through transitions to new tools, platforms, workflows, and business processes • Translate client goals and business-process needs into implementation requirements, decisions, risks, and recommendations • Maintain risk, issue, decision, and dependency records • Lead issue resolution and drive decisions to closure • Escalate issues with clear problem statements, impacts, options, and recommendations • Use trends and lessons learned to strengthen mitigation strategies • Create and maintain client-facing and leadership reporting • Maintain project plans, logs, reports, and governance materials • Contribute to shared portfolio visibility and implementation health reporting • Support journey mapping, process mapping, and solution-shaping sessions • Distinguish project-specific issues from systemic product, operational, or organizational solutions

🎯 Requirements

• 7–10 years of experience in Project Management, Client Onboarding, or SaaS/CRM implementations • Proven success leading complex, multi-workstream client implementations or enterprise-level onboarding projects • Strong client management and communication skills • Expertise with project management and collaboration tools (e.g., Smartsheet, Asana, Microsoft Teams) • Excellent analytical, problem-solving, and organizational skills • Strategic thinker with hands-on project management expertise • Strong cross-functional leadership and stakeholder management • Proactive risk mitigator and solution-oriented communicator • Highly organized with exceptional attention to detail and follow-through • Adaptable to evolving priorities and capable of managing multiple concurrent projects • Committed to continuous improvement and operational excellence • Bachelor’s Degree or equivalent work experience preferred

🏖️ Benefits

• Professional development support • Equal employment opportunity • Reasonable accommodations for applicants with a disability

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