Operations Analyst – Mainframe

🕒 August 17

🇺🇸 United States – Remote

💵 $27 - $39 / hour

⏰ Full Time

🟢 Junior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 35%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CDW

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

📚 Education

💰 Post-IPO Equity on 2015-07

Consulting • Healthcare • Education

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

📋 Description

• Perform technical tasks related to operating and monitoring assigned technologies for managed services customers • Collaborate with customers, suppliers, and fellow employees to prioritize and deliver services meeting business needs • Deliver services within defined SLAs and security/compliance requirements • Complete daily operational documentation and transfer knowledge to the next shift • Provide tier-1 support through telephone, email, and web portal • Resolve and document issues using the appropriate ticketing application; escalate issues to Managed Services Engineers when appropriate • Monitor and investigate system alerts and events and assign resources appropriately • Communicate issues to customers in a timely and effective manner • Interface with customers, managed services personnel, and third-party vendors to resolve issues • Analyze incidents, problems, opportunities, monitoring reports, and ticket data to identify trends and service improvements • Review and improve operations business processes and support documentation • Engineer tactical and strategic solutions focused on simplicity and ease of use • Partner with stakeholders to create and streamline support processes • Enable and lead change, service recoveries, projects, and/or coworkers • Communicate process and customer-environment changes and project information to team members and management • Identify process improvement opportunities involving support documentation, workflows, coverage models, and new tools or technology

🎯 Requirements

• Associate Degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics or a related field, plus at least 6 months of Information Technology work experience • OR 2 years of college coursework in a technical field, plus at least 6 months of Information Technology work experience • Willingness to work other shifts, including weekends, holidays, and overtime • Experience with IBM System z mainframe systems and associated peripheral hardware and software • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.) • Experience with monitoring applications such as ScienceLogic, Nimsoft Unified Management, Automate, or similar • Experience with help desk applications such as ServiceNow, Service Desk Express (SDE), Remedy, Heat, or similar • Results oriented • Attention to detail • Adaptability and flexibility in dealing with people and unexpected situations • Ability to multitask and work under minimal supervision • Proficient verbal and written communication skills • Excellent customer service skills • Ability to establish positive working relationships and work as a team player • Experience in a managed services environment is a plus

🏖️ Benefits

• Remote work • Overtime opportunities • Salary range may be subject to geographic differentials • AI-fluent learning and development culture • Equitable, transparent, and respectful hiring process