Ciena
Telecommunications • Hardware • Networking
Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.
5001 - 10000 employees
Founded 1985
📡 Telecommunications
🔧 Hardware
💰 Series C on 1995-12
Advanced Technical Support Engineer 3
November 25
🇬🇧 United Kingdom – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
🇬🇧 UK Skilled Worker Visa Sponsor
Ciena
Telecommunications • Hardware • Networking
Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.
5001 - 10000 employees
Founded 1985
📡 Telecommunications
🔧 Hardware
💰 Series C on 1995-12
📋 Description
• Prime Ciena contact for any Blue Planet customer case/issue opened • Interact with customers daily, identifying, analyzing and resolving issues • Raise issues with the Engineering teams as required to get issues resolved • Provide feedback back into the account/PLM/R&D community to help improve product functionality in future releases
🎯 Requirements
• 5+ years related experience or master's with 3+ years • Strong networking and software background • Good understanding of Linux operating systems, including Red Hat, CentOS, and Oracle • Good automation skills • Strong written and oral communication skills • Customer-facing experience with data networking and/or IT applications solutions at OSI layers 2-7
🏖️ Benefits
• Flexible work environment • Empowerment for individual growth and belonging
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