Application Support Engineer – Service Reliability Engineering

🕒 June 2

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Ciena

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1985

📡 Telecommunications

🔧 Hardware

💰 Series C on 1995-12

Telecommunications • Hardware • Networking

Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.

📋 Description

• Design and manage robust infrastructure solutions to ensure the reliability and scalability of critical systems. • Proactively monitor system health using performance metrics and automated tools to detect and address potential issues. • Lead incident management efforts during service disruptions, ensuring swift resolution and minimal downtime. • Analyze root causes of system failures and implement long-term solutions to enhance system reliability. • Develop scripts and tools to automate repetitive tasks, improving operational efficiency and reducing manual interventions. • Collaborate with development teams to align on reliability goals and integrate best practices into software design and deployment. • Maintain comprehensive system documentation to support efficient troubleshooting and knowledge sharing.

🎯 Requirements

• Proven experience managing and maintaining highly-available systems, including cloud-based infrastructure. • Proficiency in programming to automate repetitive tasks and reduce manual effort. • Solid understanding of monitoring tools, incident management platforms, and metrics analysis. • Deep knowledge of system performance optimization, troubleshooting methodologies, cloud platforms, databases, CI/CD, distributed systems, and security best practices. • Strong communication skills (written and verbal) to effectively collaborate across cross-functional teams. • Analytical mindset for interpreting data, metrics, and patterns to make informed decisions and predict future issues. • Ability to view interconnected systems holistically, anticipating the broader impact of changes and designing for resilience.

🏖️ Benefits

• Medical, dental, and vision plans • Participation in 401(K) (USA) & DCPP (Canada) with company matching • Employee Stock Purchase Program (ESPP) • Employee Assistance Program (EAP) • Company-paid holidays • Paid sick leave • Vacation time