Business Intelligence & Analytics Intern

🔥 13 hours ago

🇨🇦 Canada – Remote

đź’µ $21 - $28 / hour

⏰ Full Time

⚪️ Entry-level

📚 Business Intelligence Analyst

🚫👨‍🎓 No degree required

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Logo of Ciena

Ciena

5001 - 10000 employees

Founded 1985

📡 Telecommunications

đź”§ Hardware

đź’° Series C on 1995-12

Telecommunications • Hardware • Networking

Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.

đź“‹ Description

• Enhance the Call Analytics tool with advanced sentiment analysis and quality scoring for the Technical Support Organization • Participate in designing and developing the Cost Profiling tool to help Project Managers forecast project cost schedules • Participate in designing and developing a KPI Outlier Detection program to provide executives with advanced warning signals • Participate in designing and developing Order Plan forecasting to help the Product Line Management team evaluate long-term business evolution • Contribute to new Machine Learning and Artificial Intelligence-based Advanced Analytics capabilities • Support data reporting and analysis capabilities across the transactional spectrum from Sales Opportunities to Post Sales Services

🎯 Requirements

• Actively enrolled in a degree program in Engineering, Computer Science, or similar program with some level of formal learning in Data Science • Interpersonal communication, problem-solving, and analytical skills to facilitate relationships with stakeholders and other team members • Commitment to on-time delivery • Comfort working mostly remotely in a global organization, considering global time-zones • Ability to work independently to prioritize activities and set functional goals/objectives • Attention to detail to ensure data completeness and accuracy • Computer proficiency in MS Office — Excel, Word, PowerPoint, Outlook • Practical experience with Data Science concepts and tools (nice to have) • Experience with Power BI or other Analytics, Modeling and Visualization tools (nice to have)

🏖️ Benefits

• Employee Assistance Program (EAP) • Company-paid holidays • Paid sick leave • Vacation pay as required by applicable laws • Development opportunities • Flexibility • Support for growth and well-being

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