Manager, Service Reliability Engineering

October 24

Apply Now

Receive Emails with Similar Jobs

Ciena

WebsiteLinkedInAll Job Openings

Telecommunications • Hardware • Networking

Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.

5001 - 10000 employees

Founded 1985

📡 Telecommunications

🔧 Hardware

💰 Series C on 1995-12

📋 Description

• Build, mentor, and lead a high-performing Application Support team focused on accountability, collaboration, and continuous improvement. • Define and implement strategic goals for the team, ensuring alignment with organizational priorities and business needs. • Design, implement, and manage robust infrastructure solutions to ensure scalability and reliability of critical systems. • Establish proactive monitoring strategies to identify and address issues before they impact users. • Lead incident response efforts during service disruptions, ensuring swift resolution and clear communication. • Drive root cause analysis for system failures and implement long-term solutions to enhance reliability. • Champion automation initiatives to improve operational efficiency and reduce manual interventions. • Identify opportunities for innovation, applying cutting-edge technologies to enhance system reliability and user experience. • Collaborate with cross-functional teams to align reliability goals and integrate best practices across the software lifecycle. • Ensure comprehensive system documentation to support efficient troubleshooting and knowledge sharing.

🎯 Requirements

• Proven experience managing highly available systems, including cloud-based infrastructure. • Deep knowledge of system performance optimization, troubleshooting methodologies, and industry best practices. • Proficiency in programming and scripting for automation. • Familiarity with monitoring tools, incident management platforms, and metrics analysis. • Solid understanding of cloud platforms, databases, CI/CD pipelines, distributed systems, and security protocols. • Strong communication skills to engage stakeholders and cross-functional teams effectively. • Demonstrated ability to lead teams in high-pressure situations with methodical problem-solving approaches. • Analytical mindset to interpret data and metrics for informed decision-making. • Proactive ownership to identify opportunities for improvement and anticipate challenges. • Systemic thinking to design resilient solutions with long-term sustainability.

🏖️ Benefits

• medical, dental, and vision plans • participation in 401(K) (USA) & DCPP (Canada) with company matching • Employee Stock Purchase Program (ESPP) • Employee Assistance Program (EAP) • company-paid holidays • paid sick leave • vacation time