Senior Network Recovery Associate

Job not on LinkedIn

🔥 9 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ciena

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1985

📡 Telecommunications

🔧 Hardware

💰 Series C on 1995-12

Telecommunications • Hardware • Networking

Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.

📋 Description

• Respond to critical customer cases and engage directly with customers to restore service-impacting conditions • Troubleshoot and resolve network outages using Ciena optical networking and/or routing and switching products • Collaborate with team members to address complex network issues and provide technical guidance • Document troubleshooting activities, actions taken, and resolutions • Produce initial and interim root cause analysis documentation for internal and external use • Participate in rotational on-call weekend coverage approximately once every 4–6 weeks • Contribute to lessons learned and best-practice initiatives that improve network recovery outcomes

🎯 Requirements

• Application of Ciena optical networking and/or routing and switching products, including network recovery techniques • Ability to analyze and resolve network outages in high-pressure environments with stringent recovery objectives • Ability to communicate technical information verbally and in writing with customers and internal stakeholders • Ability to work independently on outage recovery efforts while collaborating on complex incidents • Attention to detail and ability to prioritize work effectively • 4+ years of experience working in a Ciena technical support role or equivalent experience maintaining Ciena equipment in operational networks • Experience in technical writing for development of detailed root cause analysis reports • Experience engaging in executive-level technical discussions • Certifications or qualifications related to Ciena products • Experience recovering networks from complex scenarios involving multiple nodes and causes • Experience mentoring others in technical expertise and customer engagement • Continuous focus on product improvement (DFO/DFS) • Meeting all requirements established for the Senior Associate level

🏖️ Benefits

• Discretionary incentive bonus eligibility for Non-Sales employees • Sales commission eligibility for Sales employees • Medical, dental, and vision plans • 401(K) (USA) and DCPP (Canada) with company matching • Employee Stock Purchase Program (ESPP) • Employee Assistance Program (EAP) • Company-paid holidays • Paid sick leave • Vacation time • Paid Family Leave and other leaves of absence • Development opportunities • Flexible work arrangements • Work supporting employee growth and well-being