Assistant, Patient Support – Services

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Process patient support cases across intake, onboarding, benefits-related activities, prior authorization support, and follow-up steps to advance access to therapy • Maintain accurate patient, prescriber, case, and reimbursement-related records in designated systems • Coordinate with prescriber office staff and other stakeholders on patient assistance, reimbursement support, and related service processes • Resolve routine to moderate case, access, and service inquiries using standard procedures • Validate case documentation, coverage-related information, and support program inputs • Monitor open cases, service milestones, and reimbursement-related activities to identify delays, gaps, and issues • Escalate non-standard access barriers, unresolved reimbursement issues, and exceptions to appropriate stakeholders

🎯 Requirements

• High School Diploma/GED or equivalent experience required • 2+ years of experience in patient access, reimbursement, prior authorization, benefit verification, managed care coordination, specialty pharmacy, or a related field required • Registered Nurse (RN) license or equivalent certification required • Prior Authorization Certified Specialist (PACS), or equivalent certification preferred • Knowledge of patient support program operations and case-based service delivery models • Knowledge of call center operations, service workflows, and quality assurance practices • Knowledge of training coordination, coaching support, and learning administration practices • Knowledge of reimbursement support programs, adherence programs, education programs, and patient support services • Knowledge of operational reporting, work allocation, and scheduling support practices • Ability to coordinate assigned projects and operational activities within established program structures • Ability to support training development and delivery across patient support activities • Ability to provide first-line guidance on routine process and workflow inquiries • Ability to monitor service quality activities and identify issues requiring follow-up • Ability to organize work, manage priorities, and support multiple operational activities • Ability to communicate effectively in writing and verbally with internal stakeholders • Ability to work within defined service hours and support operational continuity requirements

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities