Caseworker

🔥 14 hours ago

🇨🇦 Canada – Remote

💵 $43.8k - $68.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Manage assigned projects and/or patient cases within the Specialty Services Department • Provide telephone support to patients, healthcare professionals, and funding bodies • Address funding and access issues, including private, public, and special access programs, and compliance programs • Administer and adhere to case-management protocols, including clinical monitoring, data collection, ongoing patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers • Implement pharmaceutical and biotechnology-related market research initiatives with physicians, patients, pharmacists, and other health professionals • Make significant amounts of outbound calls for patient programs • Document each activity in the program-specific database • Attend refresher training and specialized product training • Provide feedback on protocols, databases, processes, and inter-departmental relationships • Communicate case-management information to managers, pod members, and program-trained colleagues during planned absences • Participate in training new caseworkers, including shadowing and call monitoring • Report all adverse events to assigned units/departments • Perform other duties and tasks as assigned

🎯 Requirements

• Broad training in business administration, accountancy, sales, marketing, computer sciences, or similar vocations, generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education • High School Diploma/GED or equivalent experience required • Minimum of one (1) year of customer service experience • 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required • Bilingual (French/English) an asset • Ability to multitask • Attention to detail • Strong problem-solving skills • Experience in the medical and pharmaceutical field is an asset • Working knowledge of Word, Excel, and Outlook • Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement preferred

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities • Reasonable accommodations during the employment process