Manager, Patient Support – Services

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🕒 July 10

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Manages patient access operations to support accurate intake, coverage verification, and timely service initiation • Leads daily workflow execution across health system patient access activities • Oversees resolution of access barriers that affect authorization, eligibility, and financial clearance outcomes • Monitors operational metrics to identify service gaps and support process improvement • Coordinates cross-functional escalations with reimbursement, care coordination, and provider-facing teams • Leads training, coaching, and performance management for patient access staff

🎯 Requirements

• Bachelor's degree in business administration, healthcare administration, pharmacy, public health, life sciences, operations management, or a related field, or equivalent experience • 5+ years of experience in patient services, customer operations, case management, reimbursement support, access support, healthcare service delivery, or a related field • 2+ years of experience in a management capacity • Certification in service management, process improvement, project management, customer relationship management systems, or patient support operation preferred

🏖️ Benefits

• Health insurance • Dental care • Vision care • Paid parental leave • Paid caregiver leave • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Professional development resources • Training programs • Mentorship programs