Personal Care Specialist

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Record patient interactions, update case notes in pharmacy systems, and maintain privacy requirements • Process prior authorization requests by collecting clinical documentation, completing payer-specific forms, submitting requests, and tracking status • Verify insurance coverage by reviewing patient insurance cards, checking formulary information, and documenting coverage details • Support financial assistance enrollment by collecting eligibility information, completing manufacturer copay applications, and submitting paperwork • Coordinate specialty pharmacy referrals by processing forms, verifying insurance benefits, scheduling patient calls, and liaising with specialty pharmacy teams • Respond to routine patient inquiries, provide status updates, answer basic questions using scripts, and escalate complex issues • Track pending prior authorizations, follow up with payers, and notify senior staff of delays or denials

🎯 Requirements

• High School Diploma/GED or equivalent experience required • Associate's degree in healthcare administration, life sciences, pharmacy technology, or a related field or equivalent experience preferred • 3+ years of experience in pharmacy support, prior authorization processing, insurance verification, or healthcare administrative roles required • Health Insurance Portability and Accountability Act (HIPAA) or applicable compliance training required

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities