Senior Caseworker

🔥 8 minutes ago

🇨🇦 Canada – Remote

💵 $52.5k - $82.4k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Identify reimbursement coverage options and investigate financial options for uninsured patients • Coach and mentor existing team members • Manage a larger patient caseload than caseworker counterparts • Act as a reimbursement expert for the assigned caseload territory • Assist caseworkers with complex reimbursement, insurance, benefit investigation, special authorization, and appeal requests • Participate in special projects assigned by the Program Manager • Provide daily support to Associate Program Managers • Assist management with reports and program-related tasks • Develop program protocols and standard operating procedures for the Caseworker role • Lead training of new caseworkers, including shadowing and call monitoring • Interact with insurance companies, physician offices, and healthcare professionals • Assist patients with clinic and pharmacy selections and schedule appointments • Generate drug orders and fax required information to pharmacies and related parties • Provide telephone support for patients, healthcare professionals, and funding bodies • Administer case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers • Implement pharmaceutical and biotechnology market research initiatives • Make outbound calls as part of patient programs • Document activities in program-specific databases • Attend refresher and specialized training courses • Communicate case-management updates during absences • Report adverse events to assigned units/departments • Perform other duties as required

🎯 Requirements

• A minimum of two (2) years experience in customer service • A minimum of 2 years experience working for a patient support program • Experience in medical, pharmaceutical and/or insurance industry is an asset • Experience working in a call center environment is an asset • Highly organized with strong attention to detail • Strong proficiency in Microsoft Outlook, Word, Excel, and PowerPoint • Flexibility in working shifts; hours of operation are 8 am–8 pm • Ability to apply critical thinking skills to solve problems • Strong written and verbal communication and effective phone etiquette • Proven ability to manage time, set priorities, and multitask • Minimum University Degree in a related field or equivalent • Strong work ethic, reliability, and initiative to pursue new skills • Advanced knowledge of the pharmaceutical distribution industry • Working knowledge of automated warehouse operating systems • Strong business and financial acumen • Strong analytical and mathematical skills • Ability to work in a fast-paced environment and consistently meet deadlines • Fully bilingual oral and written communication ability • Effective interpersonal, leadership, organizational, and problem-solving skills • Excellent leadership skills and training ability • In-depth knowledge of patient support programs • Responsible, dependable, and punctual • Experience handling complex problems • Strong technical skills and ability to learn new software/databases quickly

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities • Reasonable accommodations during the employment process and employment