Senior Manager, CRM Product Management

🕒 4 days ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

✅ Product Manager

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Lead the design, development, enhancement, and support of self-service products • Drive product strategy, roadmap execution, and adoption of self-service and agentic capabilities • Collaborate with stakeholders to transform traditional service models into customer-centric digital experiences • Manage the lifecycle of self-service products and digital solutions • Define and prioritize product backlogs, business requirements, user stories, and enhancement requests • Lead initiatives to implement agentic customer experiences leveraging Salesforce and AI technologies • Oversee ongoing support and continuous improvement of self-service products and agentic capabilities • Maintain product roadmaps, release schedules, and enhancement pipelines

🎯 Requirements

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or related field • Typically 8+ years of experience in product management, digital transformation, customer experience, Salesforce solutions, or related fields • 3+ years of leadership experience managing product or cross-functional teams • Demonstrated experience delivering enterprise self-service and customer engagement solutions • Experience with Salesforce Experience Cloud, Service Cloud, Digital Engagement, and customer portal technologies • Experience implementing AI-enabled customer experiences, conversational AI, intelligent automation, or agentic solutions preferred • Experience working in Agile, Scrum, or SAFe delivery environments

🏖️ Benefits

• medical, dental, and vision care • backup dependent care • adoption assistance • infertility coverage • family building support • behavioral health solutions • paid parental leave • paid caregiver leave • training programs • professional development resources • mentorship programs • employee resource groups • volunteer activities