Cengage Group
5001 - 10000 employees
📚 Education
🛍️ eCommerce
☁️ SaaS
💰 Private Equity Round on 2023-06
Education • eCommerce • SaaS
Cengage Group is a global education technology company dedicated to enhancing learning experiences. With over 100 years of service, Cengage provides affordable and high-quality digital products and services that help learners become job-ready. Their offerings support various educational goals, including reskilling, upskilling, degree attainment, and language learning, ensuring access to quality education for individuals of all backgrounds and abilities.
Customer Success Consultant
🕒 July 15
🗽 New York, Pennsylvania – Remote
💵 $67k - $87.1k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
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Cengage Group
5001 - 10000 employees
📚 Education
🛍️ eCommerce
☁️ SaaS
💰 Private Equity Round on 2023-06
Education • eCommerce • SaaS
Cengage Group is a global education technology company dedicated to enhancing learning experiences. With over 100 years of service, Cengage provides affordable and high-quality digital products and services that help learners become job-ready. Their offerings support various educational goals, including reskilling, upskilling, degree attainment, and language learning, ensuring access to quality education for individuals of all backgrounds and abilities.
📋 Description
• Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle • Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers • Develop and implement tailored success plans that align with customer goals and increase product usage • Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data • Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes • Conduct regular health checks to assess value realization and identify opportunities for growth • Analyze customer data to uncover risks, renewal challenges, and upsell opportunities
🎯 Requirements
• Bachelor’s degree preferred • 5+ years of experience in a Sales or Customer Success role • Experience in Educational Technology or Higher Education • Familiarity with the Higher Education landscape, including Learning Management Systems (LMS) • Proven ability to quickly learn and master new systems and applications • Strong analytical skills with the ability to translate data into actionable insights • Ability to explain technical concepts in a clear, business-friendly manner • Requirement to travel between 20-30% by both air and car
🏖️ Benefits
• Variable Sales incentive compensation program
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