Customer Success Manager, DFR Majors

🕒 May 22

🇺🇸 United States – Remote

💵 $120k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Skydio

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🔧 Hardware

🤖 Artificial Intelligence

🔐 Security

💰 $170M Series E - Skydio on 2024-11

Hardware • Artificial Intelligence • Security

Skydio is a manufacturer of autonomous drone systems that combine advanced onboard artificial intelligence, sensors, and cloud software to automate flight for inspection, security, public safety, and mapping missions. Its product family (including the X10, X10D, R10, docking stations, and software such as Skydio Autonomy and DFR Command) is designed for rapid situational awareness, automated inspections, site security, and Drone-as-First-Responder deployments for government, utilities, and enterprise customers. Skydio delivers integrated hardware, software, and services to enable safer, faster, and more autonomous operations in challenging environments.

📋 Description

• Build scalable processes for customer on-boarding and post sales success • Track and manage all implementation projects with large enterprise customers for successful delivery of technology and services • Develop Healthy Customer Relationship through proactive support and cadence based follow ups • Quantifying product feedback and briefing executives to drive software and hardware engineering to better fit customer needs • Create customer Loyalty through proactive support and account management • Advocate for Enterprise customers through deep understanding of their use cases and needs • Lead Quarterly Business Reviews and customer check-ins to ensure existing customers are getting value from Skydio technology • Ensure expansions and renewals through proactive support • Manage ~20 accounts driving adoption to ensure expansions and renewals of book of business

🎯 Requirements

• Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement). • Proven track record of implementing new technology, driving adoption of hardware and software, and interfacing with technical teams to deliver on customer schedules. • Excellent communication skills, both written and verbal. • Strong focus on project management tools and concepts. • Experience with commercial Unmanned Aircraft Systems and related software development/deployment. • Ability to obtain a Part 107 certificate.

🏖️ Benefits

• Competitive base salaries • Equity in the form of stock options • Comprehensive benefits packages • Paid vacation time • Sick leave • Holiday pay • 401K savings plan