Senior Customer Success Manager – Data, Storage, Cloud

🕒 July 28

🇺🇸 United States – Remote

💵 $125k - $180k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 9%

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Qumulo

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🏢 Enterprise

🔧 Hardware

☁️ SaaS

💰 $125M Series E - Qumulo on 2020-07

Enterprise • Hardware • SaaS

Qumulo is an enterprise data storage company that provides a unified, distributed file-data platform for on-premises, edge, and cloud environments. Their Qumulo Data Platform (Core, Cloud Native, Exabyte-scale cloud, Stratus for zero-trust AI-native environments) plus tools like NeuralCache (predictive caching), NeuralProtect (real-time ransomware protection), NeuralSearch (storage-native search), and Qumulo Accelerators deliver scalable, high-performance file storage for AI workloads, media and entertainment, video surveillance, medical imaging, genomics, backups, VDI, and other data-intensive use cases. The platform supports multi-cloud deployments (AWS, Azure, GCP), hardware partners (Cisco, HPE, SuperMicro, Arrow), and emphasizes global namespace, centralized governance, high throughput, and scalability for enterprise AI, HPC, and distributed data workflows.

📋 Description

• Own a portfolio of enterprise and strategic customers, driving onboarding, adoption, retention, and renewals. • Ensure customers and partners achieve measurable outcomes and maximize value from Qumulo products. • Serve as the primary technical liaison and trusted advisor to customers. • Partner with Sales, Product, Operations, and Engineering to resolve escalations. • Enable and support OEM and Channel partners, driving joint success initiatives.

🎯 Requirements

• Strong technical aptitude in data, storage, and cloud technologies • 5+ years in Customer Success, Account Management, or Partner Success in a B2B SaaS or Cloud Infrastructure environment • Proven success in adapting communication and presentation styles for a diverse audience • Experience managing up to 50 enterprise accounts and OEM/Channel partners • Strong understanding of SaaS metrics: NRR, churn, adoption, GRR • Experience with CS/CRM tools (e.g., Planhat, Gainsight) • Located in the US Central or Eastern timezones • Industry expertise in one of the following industry verticals: Life Sciences, Healthcare, Energy, or Financial Services

🏖️ Benefits

• Pre-IPO stock options • Flexible time-off policy • HSA and PPO health insurance options • Dental and Vision insurance • 401(k) plan • Choice of an ORCA card or parking subsidy