Enterprise Customer Success Manager

🕒 5 days ago

🗽 New York – Remote

🗽 New York – Remote

💵 $150k - $180k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Growth Protocol

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

Growth Protocol is an enterprise reasoning platform that uses neuro-symbolic AI to help large organizations make explainable, auditable, and governed decisions. It combines a unified data layer, a neuro-symbolic reasoning engine (symbolic rules and knowledge graphs fused with neural learning), decision intelligence with full audit trails, and autonomous agentic workflows that compound decision outcomes over time. The company targets enterprise use cases (insurance, consumer & CPG, industrials) and emphasizes security and compliance (SOC 2 Type II, AES-256, GDPR), strategic alliances (EY, NVIDIA Inception, Databricks), and presence at WEF Davos 2026 and European expansion (London & Munich). The platform is delivered as an enterprise-grade product that claims measurable client impact (e. g. , $170M+ profitable growth delivered, 20x ROI for clients) and focuses on replacing black-box LLM outputs with governed decision reasoning.

📋 Description

• Own and expand relationships with VP and C-level stakeholders across Strategy, Innovation, Market Intelligence, and Digital Transformation teams. Act as a strategic advisor capable of understanding complex business objectives and aligning Growth Protocol's capabilities to high-impact use cases. • Develop a deep understanding of Growth Protocol's technical capabilities and serve as the technical translator between client stakeholders and our internal product, engineering, and delivery teams. • Lead customer engagements from onboarding through expansion by orchestrating success plans, roadmaps, and outcomes that align platform adoption to measurable ROI. Accountable for NRR, adoption, usage, and strategic expansion within your accounts. • Serve as the connective tissue between Sales, Delivery, Product, and FDE teams—co-developing client growth strategies, surfacing platform gaps, and driving product evolution via customer feedback. • Help clients unlock new applications and workflows using Growth Protocol's proprietary neuro-symbolic reasoning engine. Guide teams through use case discovery, platform integrations, and decision-making frameworks. • Proactively generate customer success stories, co-marketing opportunities, and references in partnership with sales and marketing.

🎯 Requirements

• 5–10 years of experience in Customer Success, Strategic Consulting, or Technical Account Management within high-growth B2B SaaS, AI, or analytics companies. • Proven experience managing $1M+ enterprise ARR accounts with VP and C-level stakeholder visibility. • Strong technical acumen—comfortable working across product architectures, data pipelines, APIs, dashboards, and AI models. Prior experience with AI/ML, analytics platforms, or complex SaaS workflows is highly preferred. • Executive presence, outstanding communication, and the ability to confidently drive boardroom-level conversations. • Demonstrated success in increasing NRR by leading value-based adoption, identifying whitespace opportunities, and influencing renewal/expansion strategies. • Excellent project management and cross-functional coordination skills; able to navigate complexity and ambiguity while aligning internal teams to customer outcomes.

🏖️ Benefits

• Competitive compensation and equity in a rapidly growing company • 100% Company Paid Health, Dental, and Vision Insurance • 401K Matching • Hybrid Work Schedule in NYC, or Remote • Pet-friendly office