Client Success Representative

🕒 5 days ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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DEMAND.com

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🤝 B2B

📣 Marketing

💼 Consulting

B2B • Marketing • Consulting

DEMAND. com is a revenue-growth and demand-generation firm that delivers data-driven, full-funnel lead generation and performance marketing programs for B2B clients. They offer pay-per-qualified-lead models and a suite of products and services—Demand Core, HQL, Connect, Funnel, BANT 2. 0, ABM, intent-based programs, webinars, partner/channel activation, and agency-focused solutions—using first-party data, intent and technographic signals, and multi-channel distribution. DEMAND. com emphasizes rapid results, partner activation, and scalable demand programs designed to lower acquisition costs, improve pipeline reliability, and accelerate sales for B2B companies.

📋 Description

• Develop and nurture relationships with selected accounts for successful campaigns. • Be a trusted advisor and expert in our DemandFactor offerings. • Work with internal experts to deliver excellent campaign leads and ensure clients are happy. • Collaborate with the Sales team from proposal to delivery, addressing options and integrations. • Manage account documentation, including reports and recommendations. • Handle post-sale account management, fostering growth through great customer service.

🎯 Requirements

• Excellent written and verbal communication skills with a strong connection to customer success. • Minimum two years of account management or customer service experience preferred. • Highly organized and detail-oriented, able to handle over 30 clients effectively. • Ability to thrive collaboratively in a team and independently with minimal supervision. • Strong problem-solving skills, with the ability to engage and interact with internal teams. • Logical thinking to diagnose and resolve issues, recognizing when escalation is needed. • Comfortable learning various software, from MS Office (Excel) to CRM systems. • Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment