Customer Success Manager

Job not on LinkedIn

🕒 5 days ago

🏄 California – Remote

🏄 California – Remote

💵 $70k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Cruva

WebsiteLinkedInAll Job Openings

2 - 10 employees

☁️ SaaS

📣 Marketing

🤖 Artificial Intelligence

SaaS • Marketing • Artificial Intelligence

Cruva is an AI-powered SaaS platform that helps brands and agencies scale TikTok Shop affiliate programs. It provides TikTok Shop–specific creator discovery, automated outreach, full-pipeline CRM for managing samples and content, private creator communities, competitor intelligence, and cross-channel “halo” measurement to attribute revenue beyond affiliate clicks. Cruva is built for high-volume affiliate activation and measures creator-driven GMV and downstream impacts on paid ads, branded search, and site/retail sales.

📋 Description

• Lead onboarding for new customers: platform setup, training calls, and getting them to their first meaningful outcome as fast as possible. • Manage ongoing relationships across a portfolio of brands, serving as their primary point of contact at Cruva. • Own customer conversations across chat, email, and video. Be responsive, be clear, and follow through. • Troubleshoot platform issues and coordinate with the product and engineering teams when something needs escalating. • Identify patterns in customer questions and friction points, and bring that feedback into internal product and operations conversations. • Monitor customer health across your book of business and get ahead of retention risks before they surface. • Collaborate with sales on expansion opportunities when customers are ready to grow their usage.

🎯 Requirements

• Experience in customer success, account management, onboarding, or support within a SaaS environment. • Strong written and verbal English communication skills. • Comfortable leading customer calls and product training sessions. • Organized, detail-oriented, and responsive under a real volume of customer activity. • Familiarity with CRM and support tools. • Experience with TikTok Shop, ecommerce, or creator economy platforms is a strong plus.

🏖️ Benefits

• Meaningful early-stage equity