Customer Support Associate

🕒 September 9

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $15 - $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cengage Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📚 Education

🛍️ eCommerce

☁️ SaaS

💰 Private Equity Round on 2023-06

Education • eCommerce • SaaS

Cengage Group is a global education technology company dedicated to enhancing learning experiences. With over 100 years of service, Cengage provides affordable and high-quality digital products and services that help learners become job-ready. Their offerings support various educational goals, including reskilling, upskilling, degree attainment, and language learning, ensuring access to quality education for individuals of all backgrounds and abilities.

📋 Description

• Handle inquiries regarding orders, adjustments, gratis copy requests, company websites, digital product registrations, and general product and process inquiries • Support customers through phone, email, cases, and live chat • Navigate multiple internal software applications while conversing with customers • Clarify customer needs, identify root causes of issues, and resolve outstanding inquiries • Identify and report trends that lead to improvements in products, services, processes, and websites • Achieve established quality, availability, and productivity objectives • Share acquired knowledge through mentoring opportunities

🎯 Requirements

• High School Graduate or GED • Professionalism, attentiveness, compassion and courtesy • Commitment to ongoing personal development • Ability to work productively independently and in a team environment • Solid multi-tasking and organizational skills • Ability to navigate multiple internal software applications • Ability to handle inquiries via phone, email, cases and live chat

🏖️ Benefits

• Vacation accrual starting on day one • Company-designated and floating holidays throughout the year • 401K with employer matched contributions • Healthcare (medical, dental, and vision) coverage starting day one • Quarterly performance reviews with a strong culture of internal advancement • Work from home position • Necessary job assets provided by the company