Enrollment Representative

🕒 September 3

🤠 Texas – Remote

🤠 Texas – Remote

💵 $21 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 8%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cengage Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📚 Education

🛍️ eCommerce

☁️ SaaS

💰 Private Equity Round on 2023-06

Education • eCommerce • SaaS

Cengage Group is a global education technology company dedicated to enhancing learning experiences. With over 100 years of service, Cengage provides affordable and high-quality digital products and services that help learners become job-ready. Their offerings support various educational goals, including reskilling, upskilling, degree attainment, and language learning, ensuring access to quality education for individuals of all backgrounds and abilities.

📋 Description

• Prioritize qualified leads from the website, referrals, live chat, and telephone • Drive sales revenue for Ed2go continuing education and career training programs • Match prospective students with suitable programs • Deliver a high-quality customer experience from first contact through initial enrollment • Counsel prospective students about educational and career objectives • Guide students through the enrollment process • Implement strategies to meet enrollment objectives • Use enrollment processes, infrastructure, CRM systems, and enrollment tools to manage student information and workflows • Perform basic technical troubleshooting to ensure smooth operations • Communicate virtually using email, video conferencing, and instant messaging tools

🎯 Requirements

• Basic computer knowledge and skills • Ability to navigate common software applications and systems • Basic troubleshooting skills for connectivity problems, login errors, or navigation challenges • Ability to use web-based platforms, CRM systems, and enrollment tools • Familiarity with email platforms, video conferencing tools, and instant messaging applications • Willingness to learn new technologies and adapt to system updates • Ability to ask probing questions and overcome objections • Reliable WiFi connection (not a hotspot) • Proven success in a customer-facing role (preferred) • Some college coursework or degree (preferred) • Prior experience in Student Admissions/Enrollment (preferred)

🏖️ Benefits

• Comprehensive and rewarding Total Rewards package • Reasonable accommodations for qualified individuals with disabilities