Chief Operating Officer, A&H

🕒 September 11

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏰ Full Time

🔴 Lead

🏢 Chief Operating Officer (COO)

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Crum & Forster

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

⚕️ Healthcare Insurance

Insurance • Healthcare Insurance

Crum & Forster (C&F) is a leading national property & casualty insurance company with a large, diversified specialty platform. Established in 1822, C&F provides specialty and standard commercial lines insurance products through its admitted and surplus lines insurance companies. With a written premium of $5. 3 billion as of 2023, C&F has an A. M. Best financial strength rating of “A” (Excellent). The company prides itself on creative, flexible, and client-focused solutions, recognized for superior customer service, claims, and risk engineering services. C&F employs over 2000 people across the United States and has earned several workplace awards for its employee-first focus and commitment to diversity, equity, and inclusion. C&F is part of Fairfax Financial Holdings Limited, engaged in property and casualty insurance and reinsurance.

📋 Description

• Translate Accident & Health strategy into disciplined enterprise execution • Provide enterprise leadership across Claims, Cost Containment, Technology, Data and Operational Excellence • Ensure operational and service performance meets or exceeds plan • Drive expense efficiency while protecting service quality, customer experience and growth capabilities • Lead process simplification, standardization, automation and continuous improvement • Establish performance metrics, service levels, operational dashboards and execution governance • Partner with business leaders to support profitable growth and strong customer and partner outcomes • Own operating dimensions of the end-to-end customer and business-partner journey • Build relationships with customers, distribution partners, administrators and other key relationships • Provide executive leadership and oversight of Claims and Cost Containment • Establish claims and cost-containment strategies, standards, benchmarks, controls and reporting • Oversee claims partners, administrators and vendors, including complex and high-exposure claims • Lead A&H Technology and Data roadmaps, investments, platforms, reporting and digital capabilities • Increase use of technology, data, automation and AI to improve operations and customer experience • Establish and lead cross-functional operational improvement initiatives • Serve as strategic operating partner to the President and Executive Leadership Team • Recommend operating model, investment and resource allocation decisions • Build alignment, accountability, high-performing teams and scalable capabilities

🎯 Requirements

• Bachelor’s degree required; advanced degree preferred • 15+ years of leadership experience within insurance or financial services • Executive leadership experience across complex operational environments, including claims, technology and/or data • Demonstrated track record of improving operational and financial performance • Experience leading significant operational transformation, process improvement and technology-enabled change • Experience building and leading high-performing teams • Demonstrated experience improving customer or partner experience and building strong external relationships in a complex business environment • Experience partnering with commercial, distribution and marketing leaders to translate operational capabilities into market-facing value • Strategic, commercial and customer-focused mindset • Strong operational and execution discipline • Financial and analytical acumen • Technology and data fluency • Strong performance-management orientation • Executive communication, relationship-management and influencing skills • Ability to lead effectively across organizational boundaries • Change leadership • Customer journey and service-excellence orientation • Strong external relationship-management and market-facing leadership capabilities

🏖️ Benefits

• Competitive compensation package • Generous 401K employer match • Employee Stock Purchase plan with employer matching • Generous Paid Time Off • Benefits including health, dental and vision coverage • Wellness programs focused on physical, mental and financial wellbeing • Tuition reimbursement • Industry-related certifications • Professional training and career development opportunities • Dynamic, ambitious, fun and exciting work environment • Matching donation program • Volunteer opportunities • Employee-driven corporate giving program • Special accommodations and inclusive workplace support