CGS Nexus
5001 - 10000 employees
Founded 1984
🤝 B2B
💼 Consulting
🏢 Enterprise
B2B • Consulting • Enterprise
CGS Nexus is a global business transformation and Business Process Outsourcing (BPO) provider that combines AI-powered automation with human teams to deliver Total Experience (TX) across customer, employee, and partner journeys. It offers AI‑supported services including customer care, technical support (L1–L4), sales support, renewals management, channel enablement, professional services, and finance/back‑office operations. CGS Nexus operates multilingual delivery centers across the U. S. , Romania, Chile, Colombia, Israel, and India and serves enterprise and mid‑market clients across finance (BFSI), healthcare, retail & e‑commerce, technology, telecom, and travel & hospitality. The company emphasizes outcome accountability, long client tenure, AI Agents/Copilots/Data analytics, compliance-capable regional delivery, and measurable CX and back‑office transformation.
Technical Support Representative
Job not on LinkedIn
🕒 August 12
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CGS Nexus
5001 - 10000 employees
Founded 1984
🤝 B2B
💼 Consulting
🏢 Enterprise
B2B • Consulting • Enterprise
CGS Nexus is a global business transformation and Business Process Outsourcing (BPO) provider that combines AI-powered automation with human teams to deliver Total Experience (TX) across customer, employee, and partner journeys. It offers AI‑supported services including customer care, technical support (L1–L4), sales support, renewals management, channel enablement, professional services, and finance/back‑office operations. CGS Nexus operates multilingual delivery centers across the U. S. , Romania, Chile, Colombia, Israel, and India and serves enterprise and mid‑market clients across finance (BFSI), healthcare, retail & e‑commerce, technology, telecom, and travel & hospitality. The company emphasizes outcome accountability, long client tenure, AI Agents/Copilots/Data analytics, compliance-capable regional delivery, and measurable CX and back‑office transformation.
📋 Description
• Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues • Repair and maintain Point of Sale terminals, scanners/scales, printers, drawers, monitors, keyboards, computers, and relevant software • Assist in setting up and installing new hardware and POS-related software • Troubleshoot core system remote devices • Perform computer-related break-fix repairs as needed • Manage time, prioritize tasks, and work independently while maintaining communication with store staff
🎯 Requirements
• Proven experience and knowledge replacing, configuring, and setting up new hardware and software • Strong understanding of POS hardware and peripherals • Proficiency in electronic troubleshooting at the board level • Ability to repair terminals, computers, and peripherals at the component level • Proficiency in networking • Must provide own equipment, including dual monitors and a strong wired internet connection
🏖️ Benefits
• Own equipment requirement: dual monitors and a strong wired internet connection
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