Customer Service Advocate

Job not on LinkedIn

🕒 2 days ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $17 - $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CGS Administrators, LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

CGS Administrators, LLC is a company that provides scalable administrative services focused on optimizing operational performance and reducing costs for health plans. With over 50 years of experience, CGS delivers a range of services including credentialing, member services, claims processing, and fraud prevention to the Centers for Medicare & Medicaid Services (CMS) and various healthcare providers. Their aim is to streamline operations and enhance customer satisfaction, contributing positively to the healthcare delivery system.

📋 Description

• Provide prompt, accurate, thorough, and courteous responses to customer inquiries • Respond to telephone, written, web, or walk-in inquiries and accurately document them • Initiate or process adjustments and conduct research to resolve inquiries • Coordinate with other departments to resolve problems • Respond to, research, and assist with priority inquiries and special projects • Provide management with feedback regarding customer problems, questions, and needs • Maintain accurate records on complaints and customer comments and recommend changes to management • Follow through on complaints until resolved or report to management as needed • Maintain knowledge of quality work instructions and company policies • Recommend process improvements based on daily operations • Maintain departmental productivity, quality, and timeliness standards • Identify and report or refer suspected fraudulent activities and system errors

🎯 Requirements

• High School Diploma or equivalent • Excellent verbal and written communication skills • Strong human relations and organizational skills • Ability to handle high stress situations • Good judgment skills • Strong customer service skills • Ability to learn and operate multiple computer systems effectively and efficiently • Basic computer operating skills • Standard office equipment • Preferred: Associate Degree • Preferred: 2 years of customer service or call center experience • Preferred: Knowledge of word processing, spreadsheet, and database software • Full-time availability, 40 hours/week, Monday-Friday • Ability to work the stated CST schedule: training 7:30am-4pm for six weeks; normal hours 8:30am-5pm CST

🏖️ Benefits

• Subsidized health plans, dental and vision coverage • 401k retirement savings plan with company match • Life Insurance • Paid Time Off (PTO) • On-site cafeterias and fitness centers in major locations • Education Assistance • Service Recognition • National discounts to movies, theaters, zoos, theme parks and more • Diverse and inclusive workplace with opportunities to develop skills, advance careers and contribute unique abilities