Customer Service Representative

🕒 March 10

⚔️ Virginia, West Virginia – Remote

⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $15 - $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 55%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CGS Federal (Contact Government Services)

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CGS Federal (Contact Government Services) is dedicated to enhancing government operations by optimizing human, technical, and financial resources. Their team comprises technologists, consultants, and project managers who collaborate with clients to deliver tailored solutions that address specific needs. The company specializes in IT infrastructure, software development, cloud services, and various consulting services aimed at improving efficiency and innovation within federal agencies.

📋 Description

• Reply to calls and emails from the public. • Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests. • Document your communications in our database.

🎯 Requirements

• Fully fluent in English and/or Spanish (both written and verbal) • High School diploma or General Educational Development (GED) certificate • Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation • Ability to follow policies, procedures, and regulations. • Ability to navigate a content management system, other applications and related web sites. • Strong written and verbal communication skills. • Excellent customer service, dependability and time management skills. • Keyboarding proficiency of at least 40 words per minute. • Call Center (omnichannel) background a plus.

🏖️ Benefits

• Health, Dental, and Vision • Life Insurance • 401k • Flexible Spending Account (Health, Dependent Care, and Commuter) • Paid Time Off and Observance of State/Federal Holidays

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