Client Operations Specialist

🕒 6 days ago

🏛️ District of Columbia, New York, +2 more states – Remote

🏛️ District of Columbia – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Chamber

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Chamber is a company focused on improving cardiovascular health by empowering cardiology teams to thrive in a value-based care environment. It partners with cardiologists to offer technology solutions and support services that enable comprehensive care and unlock new revenue opportunities, at no cost to the practice. Chamber aids in navigating value-based care through real-time insights, administrative support, and expertise in payer negotiations. With a strong network of high-performing cardiologists and partnerships with hospital systems, Chamber is transforming the cardiology care ecosystem to ensure providers are compensated for delivering the right care at the right time.

📋 Description

• Lead day-to-day project management for partner implementations, including project plans, workstreams, timelines, milestones, dependencies, and open items. • Support implementations from contract execution through launch by tracking decisions, coordinating follow-ups, and addressing outstanding needs. • Own intake and documentation for incoming partner requests, defining priorities, documenting next steps, and providing stakeholder visibility. • Identify partner risks, blockers, or gaps and escalate appropriately. • Partner with the Head of Implementation and Corporate Initiatives to drive payer satisfaction and successful client outcomes. • Prepare partner-facing project plans, presentation decks, meeting notes, and decision logs. • Participate in payer calls, manage deliverables, document decisions, confirm ownership, and coordinate next steps. • Build relationships with payer stakeholders and lead weekly check-ins. • Communicate concise, timely status updates to internal and external stakeholders. • Coordinate implementation workstreams with Clinical, Operations, Finance, Provider Operations, Legal, and other cross-functional teams. • Support post-launch account management, including monitoring data feeds, tracking reporting needs, and managing operational follow-ups. • Help build the partner implementation playbook through documentation of repeatable steps, lessons learned, templates, and best practices. • Recommend process improvements that increase clarity, efficiency, and consistency.

🎯 Requirements

• Bachelor’s degree required. • 3+ years of client-facing operations, partner implementation, or account management experience specifically within the healthcare industry. • Strong project management skills, including structured plan development, milestone tracking, and risk management across multiple concurrent initiatives. • Ability to navigate ambiguity and excel in a fast-paced, evolving startup setting. • Outstanding verbal and written communication skills across internal leadership and external payer stakeholders. • High attention to detail with proactive issue identification and resolution capabilities. • Must be authorized to work in the US without sponsorship. • Ability to work ET or CT hours.

🏖️ Benefits

• Remote opportunity • Ability to work ET or CT hours • Periodic travel to practice sites or Chamber offices may be required