Bilingual Online Billing and Support Agent – French, English

🕒 June 24

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Indigo

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🍽️ Food & Beverage

🏨 Hospitality

📣 Marketing

💰 $913.8k Post-IPO Secondary on 2022-11

Food & Beverage • Hospitality • Marketing

Indigo is dedicated to telling stories and creating experiences centered around books, ideas, and community. With over 170 retail locations across Canada, including Indigo, Indigospirit, Chapters, and Coles stores, it offers a wide variety of products such as books, toys, gifts, stationery, eReading devices, home decor, baby items, electronics, wellness products, beauty items, and fashion. Indigo is focused on building a customer-centered culture and providing enriching experiences for both its customers and employees.

📋 Description

• Supporting Customers, Stores, and Customer Service via telephone and email in regards to customer and/or order related inquiries • Fraud prevention, recovery of failed settlements, chargebacks, billing related inquiries, refunds/adjustments, and order status updates • Follow through on assigned tasks with efficiency and high quality • Maintain a high degree of accuracy when completing tasks • Investigate high risk orders and identify unauthorized transactions and abuse • Effectively resolve billing related inquiries, including invoice requests, chargebacks and refunds and adjustments • Provide phone and email support to our Customers, Stores and Customer Service Team • Investigate late orders using various tools and applications • Follow through on assigned tasks with efficiency, accuracy and high quality • Act as an advocate for the customer • Identify and anticipate customer expectations and needs • Encourage input from others and share technical knowledge

🎯 Requirements

• Secondary School Diploma • 2+ years Customer Service Experience • Excellent communication skills, both verbal and written • Strong organizational skills with ability to handle multiple projects simultaneously while meeting deadlines and reacting quickly to shifting priorities • Motivated and optimistic • Able to handle stressful situations involving irate customer escalations • Knowledge of Excel • Works well independently with minimal supervision • Detail oriented, with an emphasis on accuracy and quality • Call Centre experience an asset • Able to proficiently communicate verbally and in writing in both French and English • Flexible schedule (Mon-Sun 9am-11pm ET, including Stat Holidays)