Bilingual Online Billing and Support Agent – French, English

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Indigo

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💰 $913.8k Post-IPO Secondary on 2022-11

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our Retail Stores, Distribution Centres, and Home Office for people who share our passions and want to be part of a dynamic and enriching culture.

📋 Description

• Supporting Customers, Stores, and Customer Service via telephone and email in regards to customer and/or order related inquiries • Fraud prevention, recovery of failed settlements, chargebacks, billing related inquiries, refunds/adjustments, and order status updates • Follow through on assigned tasks with efficiency and high quality • Maintain a high degree of accuracy when completing tasks • Investigate high risk orders and identify unauthorized transactions and abuse • Effectively resolve billing related inquiries, including invoice requests, chargebacks and refunds and adjustments • Provide phone and email support to our Customers, Stores and Customer Service Team • Investigate late orders using various tools and applications • Follow through on assigned tasks with efficiency, accuracy and high quality • Act as an advocate for the customer • Identify and anticipate customer expectations and needs • Encourage input from others and share technical knowledge

🎯 Requirements

• Secondary School Diploma • 2+ years Customer Service Experience • Excellent communication skills, both verbal and written • Strong organizational skills with ability to handle multiple projects simultaneously while meeting deadlines and reacting quickly to shifting priorities • Motivated and optimistic • Able to handle stressful situations involving irate customer escalations • Knowledge of Excel • Works well independently with minimal supervision • Detail oriented, with an emphasis on accuracy and quality • Call Centre experience an asset • Able to proficiently communicate verbally and in writing in both French and English • Flexible schedule (Mon-Sun 9am-11pm ET, including Stat Holidays)