Customer Sales Support Specialist, Bilingual – French/English

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Tandem Diabetes Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔧 Hardware

☁️ SaaS

👥 B2C

Hardware • SaaS • B2C

Tandem Diabetes Care is a medical device company that designs and manufactures insulin pumps and automated insulin delivery systems powered by its Control-IQ+ predictive algorithm. Its products, including the t:slim X2 and Tandem Mobi, integrate with continuous glucose monitors and compatible smartphones, support remote software updates, and are accompanied by mobile and cloud-based applications, training, and 24/7 support to help people manage insulin therapy.

📋 Description

• Responsible for proactively contacting leads, responding to inquiries, placing sales calls to out-of-warranty pump customers and inactive customer pipeline to ensure customer retention and generating new business from remote geographic areas. • Converts sales leads to qualified opportunities by supporting customers through the PIF (Patient Information Form) to ship process. • Responsible for managing the insurance verification processes for Tandem Diabetes Care within an assigned region. • Collects patient information data and documentation for rapid authorization of payment from the insured’s health insurance and government funded plans. • Understands customers’ underlying needs or issues and provides information regarding products & services. • Meets and exceeds monthly goals (dept. key performance indicators) with an ongoing commitment to grow selling skills and product knowledge. • Continuously work the pipeline of potential pump customers to meet or exceed department key performance indicators. • Manage incoming queue calls. Must be flexible to interchange the inside sales and insurance verification responsibilities based on business need quarter to quarter.

🎯 Requirements

• Bilingual English/French required. • Knowledge of Type 1 diabetes, unmet needs of diabetes therapies, and benefits of insulin pump therapy and continuous glucose monitoring or other disease management devices/diagnostics desirable. • Knowledge of durable medical equipment policies, health insurance providers and reimbursement policies as it relates to diabetes supplies preferred. • Ability to converse in insurance language routinely utilized by the health insurance industry. • Knowledge of individual health plan insurances practices. • Demonstrated ability to effectively communicate over the phone with customers to resolve issues and answer questions according to department protocols and requirements. • Able to assert own ideas and persuade others through effectively consolidating, evaluating, and presenting relevant information. • Computer competency including MS office, Internet, and navigation of customer relationship management (CRM) systems. • Minimum certifications/educational level: Bachelor’s Degree or equivalent combination of education and applicable job experience. • Minimum experience: 1 year recent experience interfacing with customers in a sales support role including a combination of: Experience in field sales or telesales experience in medical device, technology or similar field. Experience documenting calls by typing on a keyboard while speaking to a customer on the phone. Experience in patient diabetes education. Experience and knowledge of diabetes is preferred.

🏖️ Benefits

• Equipment for the role will be provided • Training will occur remotely