Sales Support Representative

🕒 April 28

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ResMed

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1989

⚕️ Healthcare Insurance

☁️ SaaS

💰 Post-IPO Debt on 2019-07

Healthcare Insurance • SaaS

ResMed is a global leader in sleep technology and respiratory care, focused on improving out-of-hospital care to enhance the health and quality of life for individuals with chronic diseases. With over 30 years of innovation, ResMed develops life-changing technology and provides software platforms that support medical professionals and caregivers in helping patients manage their health from home or in preferred care settings. The company is committed to diversity and inclusion, supporting a wide range of professionals in building meaningful careers, and shaping the future of connected health care with the goal of impacting 250 million lives worldwide.

📋 Description

• Plan and oversee enterprise-level support and service activities for company products and services for a designated client or group of clients • Ensure quality service and operational performance within the parameters of program and delivery standards • Develop client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs • Act as single point of client contact to coordinate resolution of service incidents and escalation of technical issues • Develop, maintain , and grow customer relationships within assigned accounts and account managers • Document activities within the Customer Relationship Management (CRM) system • Work closely with the Sales Management team in evaluating business conditions and sales trends

🎯 Requirements

• +1 years relevant experience in B2B sales support; medical device industry experience and knowledge preferred • BA/BS in business discipline or equivalent experience preferred not required

🏖️ Benefits

• Health insurance • Flexible working arrangements • Professional development opportunities