International SOS
10,000+ employees
Founded 1985
⚕️ Healthcare Insurance
📋 Compliance
🔐 Security
💰 Venture Round on 2007-12
Healthcare Insurance • Compliance • Security
International SOS is a leader in health and security services, dedicated to protecting individuals and organizations from health and security threats. With over 40 years of experience, they provide comprehensive travel risk management solutions and 24/7 assistance to help businesses safeguard their employees' wellbeing globally. Serving over 9,000 organizations in 90 countries, International SOS emphasizes proactive health management and crisis response, ensuring organizations can navigate and mitigate risks effectively.
Customer Service Representative
🕒 April 25
🇨🇦 Canada – Remote
💵 $20 - $22 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
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International SOS
10,000+ employees
Founded 1985
⚕️ Healthcare Insurance
📋 Compliance
🔐 Security
💰 Venture Round on 2007-12
Healthcare Insurance • Compliance • Security
International SOS is a leader in health and security services, dedicated to protecting individuals and organizations from health and security threats. With over 40 years of experience, they provide comprehensive travel risk management solutions and 24/7 assistance to help businesses safeguard their employees' wellbeing globally. Serving over 9,000 organizations in 90 countries, International SOS emphasizes proactive health management and crisis response, ensuring organizations can navigate and mitigate risks effectively.
📋 Description
• Manage inbound customer requests through phone, email, and chat • Provide accurate and timely support for customer inquiries and service requests • Assist customers with travel-related or lifestyle loyalty program needs • Document interactions and manage cases using company systems • Maintain quality standards while meeting service and performance metrics
🎯 Requirements
• Minimum 2 years of interactive customer service experience • Call center or high-volume service experience preferred • Hospitality, travel, or loyalty program experience is highly valued • Personal global travel experience is an asset • Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued • Investigative mindset with a passion for creating extraordinary experiences • Fluency in English required. Professional-level proficiency in Spanish, French, Mandarin, Cantonese, or Portuguese considered an asset.
🏖️ Benefits
• Competitive hourly rate + performance-based incentives • Full-time (40 hours/week), Fixed Schedules • Paid training • RRSP Match • Medical, Dental & Vision benefits • Paid time off • Remote Work from home opportunity • No sales required
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