Customer Experience Representative, Bilingual

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🕒 April 1

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Trudell Medical Limited

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1922

📡 Telecommunications

Healthcare • Medical Devices • Telecommunications

Trudell Medical Limited is a Canadian company that has been transforming healthcare delivery since 1922 by providing innovative medical devices and services to patients and healthcare professionals in over 110 countries. They focus on enhancing respiratory health through minimally invasive surgery, urology, and advanced aerosol drug delivery systems. As a leading provider of home respiratory services and telehealth solutions, Trudell Medical is dedicated to improving patient outcomes globally while upholding values of respect, integrity, and innovation.

📋 Description

• Provides high quality bilingual customer service. • Maintain strong professional relationships with customers, Sales Team, and internal departments. • Handle orders and resolve customer inquiries. • Ensure customer satisfaction while responding proactively to orders or concerns. • Communicate effectively with internal and external customers. • Facilitate resolution of customer concerns ensuring quality of product and service is maintained. • Ensure timely distribution of quotes with appropriate approvals.

🎯 Requirements

• College diploma in Business or equivalent. • Minimum one (1) to three (3) years of experience in Customer Service environment. • Data entry experience required. • Strong organizational skills. • Detail oriented. • Strong interpersonal skills. • Familiarity with a data entry system. • Intermediate proficiency in Microsoft Office 365 applications, specifically Excel. • Experience with an inventory Management system. • Bilingual in French and English both written and oral.

🏖️ Benefits

• Challenging careers that provide the opportunity to learn constantly • Clear, consistent, and demonstrated values • Encouraged Professional Development • Employee Recognition for Milestone Anniversaries • Regular Performance Appraisals • Regular Salary Reviews • Paid Sick Days • 3 weeks paid vacation to start • Comprehensive Group Family Benefits including: Health and Dental Benefits, Pension Plan, Life Insurance, Employee Assistance Plan, Disability Insurance, Out of Country Insurance Coverage