Bilingual Customer Service Representative

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🕒 July 7

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🤝 B2B

🎯 Recruiter

B2B • Business Services • Recruitment

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Work as part of a team with a shared goal of achieving a high standard of quality. • Provide first-level customer service for inquiries about products, accounts, usage, and applications. • Build and maintain positive customer relationships by offering tailored solutions and ensuring requests are handled appropriately by coordinating with various functions across the company. • Schedule service calls and follow up with customers/clients. • Troubleshoot and resolve technical issues using established diagnostic tools and procedures. • Escalate customer issues as needed. • Responsible for accurate data entry using the prescribed applications.

🎯 Requirements

• Must be at least 18 years old. • Full-time availability between the following hours: Mon - Sun, 8:00 AM - 11:00 PM. • Excellent wired home internet connection — Wi‑Fi is not permitted. • Strong knowledge of wired home internet — Wi‑Fi is not permitted. • Excellent command of English and French. • Strong computer skills. • Bilingualism (French and English, both spoken and written) is required to handle calls from English- and French-speaking customers across Canada and globally.

🏖️ Benefits

• Work from home • Paid training • Competitive compensation • Performance incentives • Comprehensive medical, dental, and benefits plans • Employee referral program — starting at $500.00 for each hired referral • Attractive discounts on everyday products and services through the Canada employee perks program • Career advancement opportunities • Tuition reimbursement