Senior Deployment Specialist

🕒 5 days ago

🏄 California – Remote

🏄 California – Remote

💵 $70.4k - $95.2k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ChargePoint

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

💼 Consulting

📦 Logistics

🚘 Automotive

💰 $300M Post-IPO Debt on 2022-04

Consulting • Logistics • Automotive

ChargePoint is a leading provider in the electric vehicle (EV) charging sector, offering a comprehensive network for charging solutions across North America and Europe. With a focus on sustainability, ChargePoint provides smart charging solutions for businesses, fleets, and residential areas. It offers a unified platform for managing charging operations, enhancing the driver experience with its highly-rated mobile app, and providing robust support services. ChargePoint has established itself as a trusted partner for many Fortune 500 companies, offering a variety of charging hardware, flexible financing, and management tools to ensure efficient operations and reduced costs. The company's mission is to simplify the transition to electric mobility for organizations and drivers alike, contributing to a sustainable future.

📋 Description

• Own the end-to-end troubleshooting and technical support process for stations that fail to connect, guiding each unit through activation to working status • Diagnose and resolve complex activation failures involving cellular connectivity, site-level issues, and hardware defects • Coordinate with field technicians, Sales, and Deployment teams to clear punch-list items and escalate persistent hardware defects through engineering tickets • Manage customer escalations via email and phone, delivering prompt, effective resolutions • Provide direct phone support during peak call volumes • Communicate station updates and status changes to customers using Salesforce • Process Dispatch requests for malfunctioning stations post-activation, coordinating replacements and repairs • Oversee dispatch requests for parts replacement and timely delivery of components • Maintain accurate records of customer interactions, technical support activities, and equipment maintenance • Collaborate cross-functionally to streamline deployment and resolve technical issues • Lead and contribute to special projects, including partner collaborations and new product rollout tracking

🎯 Requirements

• Minimum of 3–5 years of hands-on experience in technical support, deployment, or field service operations, preferably within the EV charging or alternative energy industry • Associate's degree or vocational/technical diploma in automotive or electrical technology is accepted when paired with 3–5 years of relevant field experience • Exceptional verbal and written communication skills • Proficiency with technical troubleshooting methodologies and software tools • Strong organizational skills with meticulous attention to detail • Demonstrated analytical ability to evaluate, assess, and resolve complex issues effectively • Effective time management with the ability to prioritize competing demands • Willingness to learn and apply new technical knowledge in a fast-evolving environment • Solid understanding of cellular connectivity protocols, carrier SIM provisioning, and signal strength verification • Familiarity with commercial AC and DC fast charging hardware systems (highly preferred)

🏖️ Benefits

• Annual merit-based RSU grants • Health insurance • Dental insurance • Vision insurance • 401(k) • Paid time off • Parental leave • Life insurance • Disability insurance • Wellness resources • Reasonable accommodations throughout the employment process