Web Chat Consultant

Job not on LinkedIn

🕒 September 29

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

💼 Consultant

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Charters, Meetings and Incentives at NCLH

WebsiteLinkedInAll Job Openings

10,000+ employees

✈️ Travel

🏨 Hospitality

🤝 B2B

Travel • Hospitality • B2B

Charters, Meetings and Incentives at NCLH is the group-sales and event business unit of Norwegian Cruise Line (NCL) that designs and sells chartered sailings, meetings, incentive programs and group cruise packages. It helps planners and organizers book group cruises with discounts, onboard credits and tailored experiences across NCL’s fleet and private-island destinations, supporting logistics, accommodations and event spaces for corporate, association and private groups.

📋 Description

• Attend to live chats initiated by guests on the Norwegian Cruise Line website • Respond to inbound chats in a timely manner • Establish and maintain quality relationships with consumers through exceptional service and rapport • Identify and meet customer needs and expectations • Use sales skills to build the customer base and make decisions regarding daily priorities and assigned tasks • Identify and solve customer issues quickly and effectively • Communicate cruise product features, benefits, and pricing • Recommend promotions, itineraries, stateroom upgrades, onboard credits, and other shipboard amenities • Maintain brand consistency and exemplify Norwegian Cruise Line's missions and values • Build customer relationships to achieve sales quotas, broaden the customer base, retain customers, and develop business • Perform other job-related functions as assigned

🎯 Requirements

• High school diploma or equivalent • 6 months of working experience with the Norwegian Cruise Line brand • One year of customer service experience • Strong written skills that lend to clear and concise text-based communication • Strong working knowledge of Norwegian cruise products, including the current fleet and ship itineraries • Working knowledge of Salesforce and Sea Web