Client Success Manager

🕒 July 23

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $49.9k - $91.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤝 Client Partner

🦅 H1B Visa Sponsor

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CHG Healthcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

CHG Healthcare is a company specialized in providing customized staffing solutions within the healthcare sector. By leveraging a comprehensive array of technologies and strategic consultation, CHG Healthcare enhances the capabilities of healthcare providers, hospitals, and related organizations. The company offers workforce solutions that include locum tenens, permanent placements, telehealth services, and staffing for advanced practice providers, allied health professionals, and nurses. CHG Healthcare is committed to improving the healthcare industry and supporting community needs through various outreach initiatives. With a database of over 700,000 providers, CHG is uniquely positioned to meet urgent staffing needs across various medical specialties.

📋 Description

• Have ownership over a large client portfolio (125+ clients) post-onboarding and implementation • Includes scheduling and hosting calls, sending out post-call notes to necessary teams, doing follow-up analysis, and circling back with clients • Monitor overall client health and product utilization to support proactive engagement and retention efforts • Serve as experts in contracts and renewals • Initial point of contact for addendums/upsells • Manage relationships and ensure client satisfaction by using the voice of the customer survey and data to drive improvement solutions • Develop and maintain an in-depth working knowledge of Modio’s OneView platform and service offerings, including being able to give high-level overviews and trainings of the platform to the client • Work collaboratively and cross-functionally with internal teams and stakeholders around client needs

🎯 Requirements

• Excellent communication (both oral and written) and interpersonal skills • Strong people leadership experience with the ability to lead, mentor, motivate, and assist others on your team • Proficiency with desktop applications, including Excel • Demonstrated customer relation skills and able to deal with potentially stressful situations in a courteous and friendly manner • Ability to support a customer-focused work environment with flexibility, adaptability, and professionalism • Ability to prioritize and manage your time and requests effectively and efficiently • Ability to learn a web-based software and understand a SaaS model • Bachelor’s degree or equivalent • 2-4 years of Account Management, Client Success, Customer Service or related experience • Preferred Experience in the healthcare industry and/or credentialing space • Experience with SaaS/Tech start-ups • Experience with the Atlassian Suite (Jira Service Desk/Confluence)

🏖️ Benefits

• 401(k) retirement plan with company match • Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments. • Flexible work schedules - including work-from-home options available • Recognition programs with rewards including trips, cash, and paid time off • Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling • Tailored training resources including free LinkedIn learning courses • Volunteer time off and employee-driven matching grants • Tuition reimbursement programs