Spécialiste, réception et règlement des plaintes

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🕒 3 days ago

🇨🇦 Canada – Remote

⏳ Contract/Temporary

🟢 Junior

👻 Ghost score 10%

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CICC

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

💰 Post-IPO Equity on 2017-09

Banking • Finance

CICC is China International Capital Corporation Limited, a premier investment bank established in 1995 that offers a wide range of financial services including investment banking, sales & trading, research, asset management, wealth management, private equity, and investment advisory. As the first international joint-venture investment bank in China, CICC uniquely supports the country's economic reforms and liberalization by providing comprehensive financial services to corporates, institutions, and individuals around the globe. With its headquarters in Beijing and an extensive network of over 200 branches in Mainland China along with offices in major global financial centers, CICC is well positioned for international reach and influence.

📋 Description

• Receive and review cases concerning the professional obligations of licensees • Gather additional information from complainants and licensees for preliminary review • Analyze information, identify issues, assess risk, and recommend actions to the supervisor • Perform alternative dispute resolution for cases referred to the early resolution stream • Educate complainants and licensees on processes and applicable Codes, By-laws, and regulations • Identify Unauthorized Practitioners and share information for follow-up • Summarize cases and prepare supporting documentation, triage memoranda, and risk assessment worksheets for the Complaints Committee • Attend Complaints Committee meetings, take minutes, and present cases in writing and orally • Collect supporting documentation and perform case assessments as required • Facilitate case resolutions and draft and finalize Settlement Agreements • Prepare documentation of Committee decisions, including closing letters, referrals, and appointment letters • Summarize issues, information, and decisions while incorporating relevant regulatory content • Maintain case files and documentation • Keep current with College policies, regulations, legislation, trends, and best practices • Collaborate with internal stakeholders on legislative compliance requirements

🎯 Requirements

• College Diploma in business administration, law, or immigration • 1-3 years of experience working in a law firm, administrative tribunal or regulatory body • Knowledge of legal and administrative law concepts, principles, and terminology • Ability to acquire knowledge of the College Act, regulations, By-laws, and Code of Professional Conduct • Knowledge of Alternative Dispute Resolution (ADR) techniques and appropriate application • Knowledge of, or ability to acquire knowledge of, the Canadian immigration system • Knowledge of office/administrative software, online storage and case management systems • Time management and organizational skills to manage deadlines and a high volume of case documents and materials • Analytical, problem-solving and judgement skills • Flexibility to work in a fast-paced changing environment and demonstrate initiative • Interpersonal and stakeholder relationship management skills, including de-escalation and ADR • Written and verbal communication skills • Attention to detail • Tact and discretion when handling confidential and sensitive matters • Legally entitled to work in Canada • Successful completion of a criminal background check • Bilingualism is non-imperative

🏖️ Benefits

• The College hires and onboards 100% remotely • The opportunity to protect the public interest within the immigration and citizenship sector • A culture of transparency, where team members are involved in important conversations • Health benefits from day one for you and your family • Access to the Employee and Family Assistance program

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