Account Specialist, Producer Relations

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

đź’µ $55k - $63k / year

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🍿 Producer

🗣️🇫🇷 French Required

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Logo of Circular Materials

Circular Materials

51 - 200 employees

Founded 2021

🤝 Non-profit

🤝 B2B

🌍 Social Impact

Non-profit • B2B • Social Impact

Circular Materials is a national not-for-profit producer responsibility organization in Canada that builds and manages recycling systems under extended producer responsibility (EPR). It partners with producers, regulators and service providers to design and implement recycling programs, run supply chain procurement and contracts, provide regulatory reporting and analytics, support producer onboarding and fee-setting, operate IT platforms and financial services, and deliver promotion and education to advance the circular economy and increase material recovery across provinces.

đź“‹ Description

• Build and foster strong relationships with Producers through customizable service • Analyze submitted Producer supply data reports for accuracy • Oversee report preparation and methodology, explaining contractual requirements • Communicate policies, rules, and legislation related to recycling and fees

🎯 Requirements

• Post secondary education/Bachelor’s degree, ideally in Business Administration or Customer Service Management • 2+ years of progressive customer service and account management experience required • Knowledge of CRM, managing customer behaviour and conflicts • Experience with client relationship building in a call center or similar environment • Preference for candidates with understanding of AI concepts • Bilingualism in French and English is an asset • Advanced analytical and problem-solving skills • Strong Excel skills and comfortable learning new online tools • Strong research capabilities and documentation skills • Interest in environmental issues and how businesses contribute to good environmental performance

🏖️ Benefits

• Overtime in peak reporting season • Remote work from a Canadian home office environment • Flexibility with staggered shift schedules to support accounts across multiple time zones

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