Customer Success Manager

🔥 20 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $130.2k - $180.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Drive adoption and utilization of Cisco technologies to realize customer value and growth • Handle and mitigate renewal risks in alignment with the renewals team • Support customer expansion through deeper product utilization and alignment with evolving business needs • Develop technical influence through product demonstrations and consultative customer sessions • Lead alignment workshops, health checks, adoption accelerators, outcome roadmaps, and executive updates • Craft and implement technical adoption plans aligned with customer goals • Direct customer requests to appropriate teams to resolve adoption barriers • Collaborate cross-functionally to identify use cases that drive business outcomes • Manage portfolios of complex or strategic accounts across products, regions, and stakeholders • Supervise multi-workstream adoption initiatives and implement risk-mitigation strategies • Pilot AI and automation features and drive internal innovation experiments • Synthesize customer feedback and adoption data using AI tools • Own technical adoption strategy and complete core adoption motions independently • Orchestrate end-to-end customer-success adoption initiatives and transformation roadmaps • Drive renewals interlock cadence and deliver de-risking and adoption strategies at scale • Surface expansion, renewal, and new-business opportunities and route them to Sales and Renewals • Scale processes through reusable playbooks and automation • Engage senior customer leaders through regular and onsite meetings • Co-create proactive, predictive, and personalized adoption journeys • Influence Product, Engineering, and Sales based on customer priorities • Guide resources, set governance, and lead cross-functional working groups • Coordinate across accounts, regions, and functional initiatives for a one-team customer experience • Provide field insights influencing pricing and packaging strategies • Collaborate with Finance, Sales, and Operations on renewal targets and growth levers

🎯 Requirements

• Bachelor’s degree plus 8 years of related experience, or Master’s degree plus 6 years of related experience, or PhD plus 3 years of related experience, or equivalent relevant work experience • Professional-level certification such as CCNP or equivalent relevant certification encouraged • Industry trend certifications • Deep technical knowledge across multiple Cisco products and solutions • Knowledge of AI, machine learning, automation, and cloud technologies • Awareness of the competitive landscape and industry trends • Experience managing complex or strategic accounts and multi-workstream adoption initiatives • Ability to develop technical adoption plans, transformation roadmaps, and risk-mitigation strategies • Ability to lead customer workshops, health checks, adoption accelerators, and executive updates • Ability to collaborate with sales, customer success, delivery, renewals, product, engineering, finance, and operations teams • Ability to use customer-success feedback tools and adoption telemetry • Ability to identify and qualify expansion, renewal, and new-business opportunities • Ability to mentor others and guide pooled CSS and partner resources

🏖️ Benefits

• Medical, dental and vision insurance • 401(k) plan with a Cisco matching contribution • Paid parental leave • Short- and long-term disability coverage • Basic life insurance • Cisco restricted stock unit grants may be available • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • Paid birthday day off • Paid year-end holiday shutdown • 4 paid days off for personal wellness • 16 days of paid vacation per full calendar year for non-exempt employees • Flexible vacation time off program with no defined limit for eligible exempt employees • 80 hours of sick time off provided on hire date and each January 1st thereafter • Up to 80 hours of unused sick time carried forward • Additional paid time away for critical or emergency family issues • Optional 10 paid volunteer days per full calendar year • Annual bonuses for non-sales roles, subject to Cisco policies • Performance-based incentive pay for employees on sales plans