Solutions Engineer – Americas Service Provider

🕒 September 15

🌵 Arizona, Illinois, +2 more states – Remote

🌵 Arizona – Remote 🌽 Illinois – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $209.1k - $275.1k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Support the technical sales process • Assist sales with technical prospecting and opportunity discovery • Demonstrate ThousandEyes solutions, capabilities, and use cases • Build and maintain trusted technical advisor relationships with customers • Support customers during solution trials • Scope and architect solution deployments • Present to decision makers during trial wrap-up meetings • Participate in weekly team meetings and quarterly business review sales meetings • Present technical topics and successful wins • Share technical challenges and ways to overcome them • Establish and enhance demonstration material • Research technical topics impacting the industry • Support trade shows, networking events, and ThousandEyes Connect events • Contribute to blog, social media, white-paper, and case-study content • Provide solution feedback and suggestions to Product Management and Engineering • Participate in internal and external solution beta programs • Coordinate with Customer Success on post-sales training, deployment, and support • Guide customers to use Customer Success as an extension of their NOC

🎯 Requirements

• 8+ years of Solutions Engineering experience • Experience working with application and network protocols, including HTTP, DNS, TCP/IP, and BGP • Experience designing, deploying, troubleshooting, or supporting application and network infrastructure • Experience working with unified communications technologies or solutions • Experience with application and network performance analysis solutions • Preferred: Experience with packet analysis of network and application protocols • Preferred: Experience using at least one scripting language, such as Python, Perl, or JavaScript • Preferred: Experience troubleshooting and supporting Apple, Linux, and Microsoft operating systems • Preferred: Experience delivering technical presentations and demonstrations to technical and business audiences

🏖️ Benefits

• Medical, dental and vision insurance • 401(k) plan with a Cisco matching contribution • Paid parental leave • Short- and long-term disability coverage • Basic life insurance • Cisco restricted stock unit grants may be available, subject to eligibility and continued employment • 10 paid holidays per full calendar year • 1 floating holiday for non-exempt employees • 1 paid day off for employee’s birthday • Paid year-end holiday shutdown • 4 paid days off for personal wellness • 16 days of paid vacation per full calendar year for non-exempt employees • Flexible vacation time off program with no defined limit for eligible exempt employees • 80 hours of sick time off provided on hire date and each January 1st thereafter • Up to 80 hours of unused sick time carried forward • Additional paid time away for critical or emergency family issues • Optional 10 paid volunteer days per full calendar year • Annual bonuses for non-sales roles, subject to Cisco policies • Performance-based incentive pay for employees on sales plans • No cap on incentive compensation once performance exceeds 100% attainment for quota-based sales roles