Contractor Support Representative – French/English

🕒 July 1

🦀 Maryland – Remote

🦀 Maryland – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Cisive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1977

💼 Consulting

⚖️ Legal

📦 Logistics

Consulting • Legal • Logistics

Cisive is a compliance-focused talent screening and workforce risk management company that provides background checks, drug and occupational health testing, ongoing monitoring, electronic I-9, and executive intelligence through a single, integrated platform. They serve highly regulated industries—particularly healthcare and transportation—offering specialized products like PreCheck for healthcare and Driver iQ for driver screening, and emphasize fast, accurate results and regulatory compliance for employers.

📋 Description

• Taking inbound calls from clients • Manage and maintain incoming client and applicant requests • Work closely with internal teams to ensure client needs and external service levels are met • Leverage and navigate web-based applications and tools for managing client accounts • Ordering reports and services for clients within established service level norms • Manage positive relationships with clients to ensure customer retention • Handle and resolve client support calls and/or emails for first contact resolution • Provide excellent customer service to clients • Ensure periodic updates are provided to the client • Meet set expectations for call center metrics and client turnaround times • Apply appropriate scripts and templates as required by management

🎯 Requirements

• High school diploma or equivalent required • 2 years of experience in an inbound customer service environment, or equivalent education experience • Experience in background screening or other analytical review role preferred • Demonstrated ability to organize and manage multiple priorities • Strong problem analysis and problem resolution skills • Strong computer skills with experience using Microsoft Office Suite required • Ability to maintain client privacy in compliance with all applicable laws • Excellent communication skills • Available for rotational weekend shifts • Experience with salesforce is a plus • Bi-lingual French/English is a plus

🏖️ Benefits

• Professional office environment or remote working • Punctual and follow schedule to ensure Service Level Agreements are maintained