XACT
201 - 500 employees
💼 Consulting
📣 Marketing
📦 Logistics
Consulting • Marketing • Logistics
XACT is a customer support solutions provider that enhances communication profiles for organizations worldwide. With over 30 years of experience, XACT offers a variety of services including customer help desk support via phone, SMS, email, and chat, as well as outbound survey services and telephone answering services. Their mission is to deliver seamless customer engagement through extensive training, branded implementations, and ongoing support tools.
Customer Service Specialist
Job not on LinkedIn
🕒 July 1
🏈 Alabama, Florida, +7 more states – Remote
💵 $15 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
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XACT
201 - 500 employees
💼 Consulting
📣 Marketing
📦 Logistics
Consulting • Marketing • Logistics
XACT is a customer support solutions provider that enhances communication profiles for organizations worldwide. With over 30 years of experience, XACT offers a variety of services including customer help desk support via phone, SMS, email, and chat, as well as outbound survey services and telephone answering services. Their mission is to deliver seamless customer engagement through extensive training, branded implementations, and ongoing support tools.
📋 Description
• Provide customer support via phone, email, and live chat • Assist customers with product selection and order questions • Understand customers’ needs and recommend solutions • Communicate clearly with other departments for order processing • Maintain accurate records of customer interactions • Identify opportunities to enhance customer experience through upselling and problem-solving • Stay informed on product offerings and promotions • Contribute to projects as needed
🎯 Requirements
• High school diploma or equivalent; some college coursework is a plus • Prior customer service experience is ideal, but we’re happy to train the right candidate • Strong communication, interpersonal, and decision-making skills • A proactive, positive attitude with a focus on solutions and customer satisfaction • Ability to multitask and prioritize in a fast-paced environment • Comfort with technology: experience with Google Workspace and CRM systems is a bonus • Ability to type at a minimum 40 WPM
🏖️ Benefits
• Paid time off (PTO) • Flexible scheduling • Health insurance through United Healthcare • Dental insurance through Sun Life • Vision insurance through VSP • Supplemental products through Allstate
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