Call Center Customer Service Representative

🕒 June 30

🇺🇸 United States – Remote

💵 $17 - $18 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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GetInsured

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

GetInsured is a market-leading provider of cloud-based SaaS technology and services that enable state-based health insurance marketplaces and public-sector healthcare enrollment. The company delivers end-to-end exchange platforms, Enhanced Direct Enrollment (EDE) solutions, integrated consumer assistance/contact center operations, and implementation and project management for states and carriers. GetInsured focuses on secure, scalable cloud deployments and uses AI and integrations to improve consumer experience, enrollment workflows, and regulatory compliance across state-based marketplaces.

📋 Description

• Inbound/Outbound Calls • Deliver the highest level of customer service experience consistently • Manage customer accounts and provide technical support • Application Data Entry • Online chat inquiries as assigned • Interpret and follow defined procedures and policies • Creative problem-solving skills • Flexibility and adaptability to changing projects and updates • Time and task management (multitasking and task prioritization) • Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams • Adhere to regulated guidelines for communications via all channels

🎯 Requirements

• 18 years of age or older • Complete Background check and drug test within 3 days • Dedicated, private, and secure workspace • Personal device with functioning camera required for the Training Period • Committed to full attendance for paid 3-week Training period • Minimum Internet Speed of 100 mb/s with ethernet Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required • NOT compatible with mobile internet service providers and/or satellites. • NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders (For example, T-Mobile is not compatible with our internal systems)

🏖️ Benefits

• Paid Training • Performance and attendance-based incentives, in addition to the base pay • The convenience of working from home • Collaborative and supportive team environment • 401K Match • Individual Coverage HRA (ICHRA) • Paid time off (PTO)