AI Enablement Engineer, Professional Services, COGS, Support

🕒 July 20

🇺🇸 United States – Remote

💵 $119.1k - $181.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CivicPlus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2001

📋 Compliance

🏛️ Government

☁️ SaaS

Compliance • Government • SaaS

CivicPlus is a leading provider of technology solutions for local governments, aimed at transforming the way municipalities operate and engage with their residents. With over 25 years of experience, CivicPlus offers a broad range of software solutions designed to automate processes, digitize services, and enhance civic experiences, all while ensuring compliance and accessibility. Their offerings include municipal websites, mass notification systems, social media archiving, 311 CRM system, and agenda and meeting management, among others. CivicPlus focuses on delivering a modern government experience, providing flexible, scalable, and customizable solutions to meet the complex needs of public sector operations. Their technology is trusted by over 10,000 local governments and is designed to improve communication, streamline workflows, and increase civic participation and satisfaction.

📋 Description

• Design, build, and maintain AI-enabled tools, workflows, and internal automations • Partner with cross-functional stakeholders to identify high-value AI enablement use cases • Develop integrations between AI services, internal systems, and third-party platforms using APIs, scripting, and automation frameworks • Translate business problems into scalable technical solutions, including prompts, orchestration logic, data pipelines, and supporting applications • Establish and follow responsible AI best practices covering security, privacy, data handling, testing, monitoring, and documentation • Evaluate emerging AI tools, models, and platforms and recommend practical solutions • Collaborate with engineering and data teams to ensure reliable access to data, services, and infrastructure • Create and maintain documentation, technical standards, and reusable patterns • Troubleshoot and optimize AI automations and integrations for reliability, performance, cost-effectiveness, and user experience • Provide technical guidance, training, and enablement support to internal teams • Participate as a collaborative member of an Agile team and contribute to engineering practice improvements • Build solutions that accelerate implementation projects, including project setup, project assistant, and knowledge surfacing • Improve support ticket triage and AI-assisted resolution • Operate as a centralized resource serving Professional Services and Tech Support during transition • Coordinate on overlap with WBD call review and customer-facing AI tooling • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in computer science, engineering, information systems, or a related field preferred; equivalent work experience may be considered • 5–8 years of experience in software engineering, automation engineering, data engineering, machine learning engineering, solutions engineering, or a similar technical role • Experience building or supporting AI-enabled workflows, automations, internal tools, or system integrations • Proficiency in at least one scripting or programming language such as Python or JavaScript • Experience working with APIs, integration patterns, and structured and unstructured data • Familiarity with modern AI/ML concepts, including large language models, prompt design, evaluation, and model or service integration • Experience with cloud platforms and developer tooling used to deploy, monitor, and maintain technical solutions • Strong problem-solving skills and the ability to balance speed, quality, security, and maintainability • Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders • Experience documenting workflows, standards, and technical solutions for long-term maintainability • Preferred experience with workflow automation platforms, data pipelines, governance controls, experimentation, or internal enablement and change management • Preferred experience supporting responsible AI practices, model evaluation, or AI operations in a business environment • Experience automating implementation, services delivery, or technical support workflows • Familiarity with knowledge bases and ticketing systems such as Zendesk or Salesforce Service Cloud • Prior services delivery, technical support, or implementation operations background is nice to have • Experience with AI-assisted ticket triage, deflection, and resolution tooling • Applicants must be authorized to work in the US • CivicPlus is unable to provide visa sponsorship

🏖️ Benefits

• Comprehensive health insurance • Dental insurance • Vision insurance • Flexible Time Off • 401(k) plan