Director of Engagement Managers

Job not on LinkedIn

🔥 14 hours ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

💵 $195k - $235k / year

⏰ Full Time

🔴 Lead

👔 Director

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Clariti

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏛️ Government

🏢 Enterprise

Government • Enterprise • Software

Clariti is a provider of community development solutions, offering permitting software tailored to governments of all sizes. Their range of products includes solutions for large governments with complex requirements as well as smaller municipalities in need of quick and easy-to-manage systems. Clariti's products are designed with flexibility, allowing users to customize and adjust without deep IT knowledge. They emphasize functionality and support, ensuring that local governments can efficiently serve their communities. Clariti's clientele includes leading governments across North America, demonstrating their capability to deliver robust and reliable permitting systems.

📋 Description

• Own end-to-end delivery of Clariti’s most complex and highest-visibility engagements across concurrent implementations • Manage project governance, schedules, budgets, milestones, success criteria, scope changes, risks, crises, and contingency plans • Align cross-functional Implementation, Architecture, Technical Account Management, Product, and Engineering teams • Improve repeatable delivery frameworks, retrospectives, feedback loops, and processes across Professional Services • Advise senior client stakeholders including mayors, CIOs, department directors, and agency heads • Lead executive steering committees, check-ins, presentations, and challenging Q&As • Manage stakeholder agendas, objections, competing priorities, conflicts, and engagement strategies • Establish data-backed delivery metrics and connect performance to government outcomes • Design delivery-team resource models, delegation frameworks, performance-review cadences, and quality-control processes • Plan and prioritize resources across concurrent engagements while balancing utilization, team health, timelines, and quality • Build city personas, engagement playbooks, scalable frameworks, and organizational knowledge resources • Feed customer insights into product, go-to-market, and roadmap decisions • Mentor Principal ICs, Lead ICs, and Engagement Managers • Recruit and hire delivery talent and identify high-potential team members • Report engagement performance, risks, and strategic progress to the PS Director of Implementation and COO • Contribute to strategic planning and identify new business opportunities

🎯 Requirements

• 12+ years of experience leading and delivering enterprise-level or government transformation engagements in a SaaS, professional services, or civic technology environment • Track record of managing complex, high-risk, multi-stakeholder programs end-to-end, including recovery from dissatisfied clients or failed implementations • Recognized thought leader within at least one prior organization on delivery methodology, client engagement, or public sector implementation • Experience designing and owning organizational delivery frameworks and feedback loops • Expert-level business, financial, communication, continuous improvement, customer centricity, execution, planning, problem-solving, stakeholder management, and teamwork competencies • Deep expertise in project management and agile methodologies applied to large-scale transformation • Strong data literacy, including establishing baselines, defining success metrics, connecting project health to measurable outcomes, and communicating data-backed stories • Proficiency in organizational change and ambiguity management • Ability to travel within the United States and Canada approximately 30–40% • Comprehensive background check required before joining • Familiarity with public sector or civic technology projects strongly preferred • Experience with Salesforce-based platforms or GovTech/civic technology ecosystems is a bonus • Familiarity with permitting, licensing, or government service delivery workflows is a bonus • Experience managing System Integrator partner relationships is a bonus • Prosci, ADKAR, or equivalent organizational change management background is a bonus • Experience applying AI tools to implementation workflows, documentation, or delivery efficiency is a bonus • Experience in AI-assisted delivery models is a bonus

🏖️ Benefits

• Competitive compensation packages • Time off • Benefits to keep you and your family healthy • Occasional in-person company-wide or departmental meetings, typically 1–2 times per year • Inclusive workplace culture • Application, interview, testing, and hiring-process accommodations