Partner Solutions Engineer

🕒 October 6

🇺🇸 United States – Remote

💵 $95k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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ClassLink

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1998

📚 Education

🔒 Cybersecurity

☁️ SaaS

💰 Venture Round on 2007-03

Education • Cybersecurity • SaaS

ClassLink is a company providing educational technology solutions that focus on identity and access management for schools. Their services include identity and access management, learning analytics, and cybersecurity with features such as single sign-on and multi-factor authentication, tailored for K-12 and higher education institutions. ClassLink aims to create a secure and efficient digital learning environment, enhancing education through improved access to technological resources and data-driven insights.

📋 Description

• Own partner integration projects end-to-end, from technical discovery and requirements mapping through solution design, configuration, testing, launch, and post-implementation follow-up • Design and deliver SSO and rostering integrations using SAML, OAuth 2.0, OpenID Connect, LTI 1.3, OneRoster, and Ed-Fi • Map partner requirements to ClassLink capabilities and recommend secure, scalable integration approaches • Troubleshoot authentication, authorization, rostering, API, and data exchange issues using logs, API tools, documentation, and structured testing • Manage technical relationships with partner development and implementation teams • Translate technical concepts for non-technical audiences and manage partner-facing communications • Collaborate with Partner Relationship Managers, Product Support, Connections, Product, and Engineering to resolve technical needs and escalations • Create and maintain technical documentation, implementation guides, troubleshooting resources, and internal knowledge articles • Track integration work, risks, decisions, and deliverables in Salesforce, Linear, or similar systems • Identify recurring integration challenges and recommend improvements to processes, documentation, tooling, APIs, and product capabilities • Use agentic development tools and AI-assisted coding workflows to prototype integrations, build internal utilities, and automate technical tasks • Analyze partner, product, integration, and operational data using spreadsheets, SQL, visualization tools, or scripting languages • Develop financial models and business cases assessing implementation effort, cost to serve, ROI, revenue potential, and tradeoffs • Stay current on ClassLink products, identity and interoperability standards, security practices, and the education technology ecosystem

🎯 Requirements

• Bachelor's degree in computer science, information technology, engineering, or a related field, or equivalent practical experience • Four or more years of experience in solutions engineering, technical consulting, systems integration, implementation, or a related technical role • Hands-on experience with web APIs and common data formats, including REST, JSON, and CSV • Experience using AI-assisted development or agentic tools to create, test, or improve scripts, automations, prototypes, or technical workflows • Experience analyzing structured data using advanced spreadsheet functions, SQL, business intelligence tools, Python, JavaScript, or comparable methods • Working knowledge of identity and access management concepts and protocols, including SAML, OAuth 2.0, and OpenID Connect • Ability to troubleshoot complex technical issues across multiple systems and drive them to resolution with minimal oversight • Experience gathering technical requirements and translating them into an implementation plan or solution design • Strong written and verbal communication skills, including the ability to explain technical concepts to technical and non-technical audiences • Strong organization and project ownership skills, with the ability to manage multiple partner integrations and priorities concurrently • Preferred: experience in education technology, K-12 data systems, identity platforms, SIS, LMS, or application rostering • Preferred: ability to build and explain practical financial models or business cases • Preferred: familiarity with OneRoster, Ed-Fi, LTI 1.3, and education data privacy and security practices • Preferred: experience using API testing and diagnostic tools, reviewing logs, and working with partner developers • Preferred: experience building AI-enabled automations or multi-step agentic workflows • Preferred: experience with data visualization, operational reporting, forecasting, pricing analysis, or ROI modeling • Preferred: experience with Salesforce, Linear, or similar platforms • Preferred: relevant cloud, identity, security, API, or interoperability certifications • Willingness to travel up to 25% of the time

🏖️ Benefits

• 4+ weeks of vacation • 13+ paid holidays • 12 weeks fully paid parental leave for all parents • 401(k) with 0.5:1 company match • Medical, dental, and vision plans • Company-paid life, short-term disability, and long-term disability insurance • Voluntary supplemental life, accident, and pet insurance • Paid volunteer days through ClassLink Cares • Tuition reimbursement for continued education • Coaching and internal programs supporting career and personal growth • Annual company retreats and team events