Access Optimization Analyst III – Epic Cadence

🕒 August 6

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

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Cleveland Clinic

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Cleveland Clinic is a not-for-profit, multispecialty academic medical center located in Cleveland, Ohio. Founded in 1921, it integrates clinical and hospital care with research and education, earning a reputation as one of the largest and most respected hospitals in the country. The health system includes multiple facilities across Northeast Ohio and other locations globally, providing a wide range of specialized services such as cancer care, women's health, dermatology, and cardiovascular care. Cleveland Clinic is accredited by The Joint Commission, which underscores its commitment to high standards in healthcare delivery.

📋 Description

• Plan, obtain customer input for, and project resource requirements for EPIC access projects • Manage physician practice integration into front-end EPIC systems through discovery, design, testing, implementation and optimization • Analyze operational workflow impacts and determine request viability • Lead internal communication to ensure EPIC design and build standardization • Maintain the service relationship between IT and direct application customers • Lead change requests and analyze their potential impacts • Verify gatekeeper change approval and validate production changes • Verify questionnaire and decision-tree accuracy after implementation • Lead EPIC testing and validation efforts • Assess request priorities based on urgency, time requirements, constraints, efficiency and training needs • Recommend best practices and seek new system functionality and technology • Manage projects from identification through implementation • Analyze processes and recommend technology-driven efficiency improvements • Plan, schedule and manage multiple projects • Serve as technical SME for Epic Cadence scheduling design and access-related workflows • Develop, maintain and optimize scheduling solutions for patient access, provider scheduling and operational goals • Partner with operational, Access Transformation and ITD technical teams to standardize workflows and provide functional guidance • Implement enhancements aligned with enterprise standards, best practices and organizational objectives

🎯 Requirements

• Bachelor’s Degree in Information Technology, Computer Science, Health Sciences, Healthcare Administration or related field and four years of EPIC system experience in an outpatient setting, or four years of experience supporting EPIC applications that includes optimizing • High School Diploma/GED and eight years of experience in IT or related field, or Associate’s Degree and six years of experience in IT or related field • EPIC Cadence Certification at proficiency level • Solid understanding of workflows in the ambulatory environment • Ability to lead, motivate, influence, probe, analyze, synthesize and articulate complex subject matter • Demonstrated progressive experience and success leading and motivating peers • Experience and comfort working at all levels of a health care organization • Strong Epic Cadence build and workflow design experience • Thorough understanding of patient access, provider scheduling and ambulatory operations • Experience with decision trees, Epic Masterfile’s (SER, DEP, PRC, PLS, SGRS, BLKS, etc.), work queues, Fast Pass and patient self-scheduling • Ability to translate operational requirements into technical solutions • Strong analytical, problem-solving and workflow optimization skills • Ability to perform work in a stationary position for extended periods • Ability to travel throughout the hospital system • Ability to operate a computer and other office equipment • Ability to communicate and exchange accurate information • Must comply with required personal protective equipment and Standard Precautions • Employment offers are followed by controlled-substance testing • Must comply with the annual influenza vaccination program or obtain an approved exemption

🏖️ Benefits

• Remote work across the U.S. • Monday through Friday schedule, 8:00 a.m.–5:00 p.m. • Comprehensive benefits supporting health, well-being and future • Annual influenza vaccination or approved exemption under the influenza prevention program • Equal employment opportunity • Drug-free environment • Support and appreciation from dedicated caregivers • Career development opportunities • Travel up to 5% of the time