Technical Customer Support Engineer

September 30

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ClickHouse

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SaaS • Enterprise • Artificial Intelligence

ClickHouse is a fast and resource-efficient real-time data warehouse and open-source database that is designed to deliver superior query performance for mission-critical and time-sensitive applications. It is available as a cloud service on major platforms like AWS, GCP, and Azure, with a "Bring Your Own Cloud" option and a wide range of integrations for seamless operation within diverse tech stacks. ClickHouse excels in real-time analytics, machine learning, business intelligence, and observability, making it an ideal choice for tasks such as financial services, fraud detection, and gaming analytics. It supports developer-friendly SQL operations, offers cost-effective storage solutions, and provides an open-source alternative to traditional databases. Companies like Sony, Lyft, Cisco, GitLab, and Twilio leverage ClickHouse for its scalability, efficiency, and ease of use.

51 - 200 employees

Founded 2016

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

📋 Description

• Support and guide ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings • Triage support tickets and provide first-line technical responses and on-call coverage within SLAs via ticketing, email, Slack, chat, and phone • Help with both pre- and post-sales customer activities and partner with Go To Market on deeply technical aspects of POCs • Develop solutions and share with users via documentation, knowledge base, blogs, meetups, webinars, and training • Work closely with global Support Services, Engineering, Go to Market, and Product Management to define required functionality • Mentor, train, and share knowledge with colleagues, users, and customers • Suggest improvements to Support processes and help scale support for a rapidly growing user base

🎯 Requirements

• Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse such as SQL databases, OLAP, cloud-native SaaS, distributed systems • Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer • Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment • Strong written and verbal English and German communication skills • Ability to work fully remote with reliable connectivity • Mindset of teamwork, global engagement, empathy, and solving challenging problems • Ability to build trusted relationships with colleagues, customers, and partners • Self-driven, curious, and eager to continuously learn and grow • Bonus: Experience with ClickHouse • Bonus: Experience with OSS and open-source technologies • Bonus: Experience with Azure, GCP or AWS • Bonus: Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others

🏖️ Benefits

• Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries. • Healthcare - Employer contributions towards your healthcare. • Equity in the company - Every new team member who joins our company receives stock options. • Time off - Flexible time off in the US, generous entitlement in other countries. • A $500 Home office setup if you’re a remote employee. • Global Gatherings – opportunities to engage with colleagues at company-wide offsites.