Customer Success Manager

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🕒 May 6

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Climb Channel Solutions NA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1982

🔌 API

🔒 Cybersecurity

☁️ SaaS

API • Cybersecurity • SaaS

Climb Channel Solutions NA is an IT distribution company focused on providing leading and innovative technology solutions. They support technology resellers by offering expertise in areas such as virtualization, cloud, data management, and cybersecurity, thereby enhancing their partners' success. Climb is dedicated to transforming IT distribution with exceptional service and an extensive vendor marketplace to facilitate business growth for its partners across various sectors, including public and private markets.

📋 Description

• Manage a portfolio of Enterprise accounts and serve as the primary point of contact. • Drive onboarding, product adoption, track customer business objectives and goals. • Lead regular customer check-in tracking customer success plans along with quarterly business reviews. • Proactively identify at-risk accounts to leadership and own a cross-functional remediation plan. • Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders • Cross-functional alignment on upcoming renewals and potential expansions. • Acts with urgency and provide continuous customer communication on customer requests. • Develop, prepare, and nurture customers for advocacy

🎯 Requirements

• BA/BS preferred or equivalent experience • 5+ years of experience in a similar role as a Customer Success Manager • Knowledgeable in privilege access management and cybersecurity best practices preferred • Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Delinea, etc. is a big plus • Experience working directly with complex, multi-divisional, multi-geographical customers and building strong connections with executive sponsors. • Ability to understand business objectives and success criteria to deliver product value • Competency with Salesforce and Customer Success Management platforms • Ability to multi-task, solve problems, and work cross-functionally in a dynamic environment • Excellent verbal and written communication skills

🏖️ Benefits

• healthcare insurance • pension/retirement matching • comprehensive life insurance • employee assistance program • time off plans • paid company holidays